ieDigital insight articles: PS22/9 Consumer Duty compliance

From FinTech entrants to established giants, financial services agencies are facing tough new standards. Digital banking experience platform ieDigital offered practical help by publishing a pair of insight articles on its company blog.

CLIENT: ieDigital
ASSET WRITTEN: Two insight articles
AUDIENCE: Financial institutions and FinTechs

With sweeping legislative changes on the way from the Financial Conduct Authority (FCA), plenty of websites were talking about the new PS22/9 Consumer Duty – but very few offered the context, signposts, and practical steps to help businesses navigate the compliance process.

Senior copywriter Katy worked with digital banking experience platform ieDigital to write a pair of insight articles for the company’s blog, breaking down the FCA’s guidance and offered practical steps to achieve compliance:

Get ready for PS22/9 – Part 1: The new Consumer Duty highlights old challenges

Get ready for PS22/9 – Part 2: Five steps to help you evolve your customer experience

She says: “Steve Lowe from ieDigital identified a real gap in the coverage of PS22/9, so it was the ideal opportunity to create something totally new and useful for readers. Researching and understanding the Consumer Duty was definitely a learning curve for me, but I’m so glad that these are now some of the most-viewed articles on ieDigital’s blog.”

ieDigital’s Head of Marketing, Steve Lowe, added: “All our clients come from regulated financial services, and it was important for us to support them with topical and timely content for our audience. These have been our most-viewed insight articles to date.”

"Working with the team at Radix has been a pleasure. From the initial brief, through Q&A to final output, they were always engaged and responsive."

Steve Lowe, Head of Marketing, ieDigital

A picture of the first blog post: Get ready for PS22/9 – Part 1: The new Consumer Duty highlights old challenges

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