Radix is a fast-growing, specialist copywriting agency, based in beautiful riverside offices in Penryn, Cornwall, with a client base that stretches from London to California and sometimes beyond.
The role
We’re looking for an extremely organised, customer-focused junior account manager who can act as first point of contact and ongoing relationship manager for a group of Radix clients.
Reporting to our Operations Director, you’ll handle the scheduling and project management for every writing project that comes in from your clients, working with a team of in-house writers and editors.
In the course of a typical day you will:
- Act as first point of contact for clients requesting work
- Advise clients on our availability
- Agree costs and delivery schedules
- Determine the right writer or team for the job
- Schedule or reschedule the work in the team’s diaries
- Liaise with and manage external writers and designers as needed
- Ensure the timely delivery of the work
- Provide regular updates to your clients
- Keep our project management system (ProWorkflow) up to date with your project activity
- Work on developing great relationships with Radix clients
You’ll also attend client meetings, usually in London and the Thames Valley, which sometimes involve some pretty early starts and long train/car journeys.
Who we are
Radix is a copywriting agency based in Penryn, Cornwall. We work exclusively in the enterprise technology sector (that’s IT to you and me), and our clients are a mix of technology firms and their marketing agencies. We write for a range of major global brands as well as smaller, niche brands.
We strive to be the best copywriters in the tech industry, worldwide, and our growing international client base reflects the care, pride and skill we put into every job. Our friendly team of 14 people is based in newly-refurbished, eco-efficient riverside offices in Penryn’s Jubilee Warehouse.
Who you are
You are someone who enjoys building and maintaining good client relationships. You’re a real team player – you’ll need to work very closely with your team to get the job done. You’re extremely organised, unflappable under pressure and happy working at a fast pace. You’re a multi-tasker who takes pride in delivering a great service to your internal team and external clients.
You’re happy talking to clients at all levels of seniority, and have the confidence to push back and negotiate deadlines with clients when things get busy!
Your skills and experience
Ideally you’re someone with 1+ years’ experience in a client facing role in a busy creative or marketing agency. If this isn’t you, but you do have extensive customer-facing experience in a high-pressure environment, we’re keen to hear from you.
You’ll be comfortable with Microsoft Office (Word, Excel, Outlook) and quick to pick up new applications.
You don’t need copywriting skills or a deep knowledge of the IT industry or enterprise technology to excel in this role, but a genuine interest in business and technology would be a definite advantage.
As our client base is international, taking in many nationalities, experience of overseas travel or working with people from different countries and cultures would be another advantage.
Hours
This is a full-time role, 37.5 hours per week, Monday-Friday. There is some travel as part of the role, typically 1-2 trips to London/ the South-East per year.
Salary
£21,000 plus annual profit-share bonus and private health cover.
How to apply
To apply for this role, please send your CV with a covering letter explaining why you’d be ideal for this role, to:
Sophie Reynolds
Operations Director
Radix Communications Ltd
Studios H and I
Jubilee Warehouse
Penryn
Cornwall TR10 8AE
Email: sophie@radix-communications.com
Deadline for applications: 12th January 2018
Interviews: w/c 22nd January 2018
Start Date: 5th March 2018
