Podcast 63: writing B2B copy for international audiences

Knowing the copy you are writing will be translated into another language can have a huge impact on the way you approach it.

What vocabulary can, or can’t you use? Are there cultural differences that you should consider?

In this episode of Good Copy, Bad Copy, David talks to Anja Jones of AJT Translation, to get a first-hand account of the factors that can affect a translator’s job – from figurative language to technical jargon – and what she’d like copywriters to do about it.

Recognising how translating copy can influence its underlying message, Anja explores how to use localisation and transcreation to keep your communications consistent throughout a campaign.

You’ll also hear Fiona and Radix’s head of copy team, Matt, discuss ways to ensure your copy doesn’t produce problems for translators. A few key points being:

  • Don’t compromise good copy for easy translation
  • Avoid ambiguous words with multiple meanings
  • Keep the intent of the copy clear

Finally, we induct another nominee into the Radix B2B Hall of Fame. Nick explains why he chose to blog about Air Charter Service: a company that supplies private jets to the rich and famous – not to mention some high profile world leaders too.

Thanks again to Anja for talking with us. You can find out more about AJT Translation here.

Want to contact the show?

We love to hear from you. You can find us on Twitter… or you can send over your thoughts, questions or ideas to [email protected] (or email us a voice memo!).

How to listen…

You can download the episode here (right-click and “save-as” to download). Or stream the episode in the player at the top of the page.

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Credits:

Audio editing and music by Bang and Smash.

How to get value for money from your copywriter

Let’s face it, few businesses can afford to hire a copywriter to bring every idea they have to life. But when an idea is just too damn good to let sit on the back burner, our clients seek copy that’s both of a high quality and value for money.

But unlike shopping around for say, insurance, diving into the digital murk for a great copywriter can be a long, laborious experience – and as of 2018, there is no ‘comparethecopywriter.com’.

It may be tempting to seek a writer who works fast, and while it may save you money, it’s doubtful they’ll be using that time to really understand your audience. What marketers need is great content that hits the mark every time, without having to pay over the odds to get it.

Not sure how to make that happen? Here are our top tips…

Confirm quality control

As marketers scramble to position their brand as thought leaders in their respective industries, quality content has (quite rightly) become hailed as ‘king’. For example, where blogs were once seen as a cheap and easy way to hit the front page of search, today, they’re home to some of the most engaging B2B content you can find online.

And as Fiona noted at the end of 2017, blogs are increasingly seen as high-value content that can directly engage prospects and customers, and even spark actual buying conversations. The result of that? Blogs are getting longer, more in-depth, and most importantly – better.

So, what does this mean for you? Settle on a writer that values quality control and is willing to allow for ample amends time to ensure the copy you publish is the best it can be.

A good briefing saves time (and money)

As a writer, there’s nothing better than receiving a clear, succinct brief with all the copy essentials, including:

  • Target audience
  • The background to the campaign
  • Brand tone, voice, and story
  • Content formats and structure

And if you think we’ll need it, links to supporting content to get us up to speed (and save us some time doing avoidable desk research) are always appreciated. The sooner we’re clear on what it is you want, and how you want it, the faster (and better) we can deliver it.

Onboard properly

Copywriters are a flexible bunch, and in most cases – if we can learn about it, we can write about it. But first, your writer needs to know what makes you tick: your values, tone, voice, concerns…. Who are you really?

When approaching a copywriter, spend some time getting them up to speed on your company and if possible, provide examples of your existing copy for reference. It’s a bit like method acting – the sooner they can get inside your head, the sooner they can emulate you on the page.

Listen to the copywriter and balance expectations

They say the customer is always right… There’s truth in that, but just remember: if you’re paying for a writer’s services, you should listen to their thoughts on your projects. They know about this stuff, and if they offer advice – chances are it’s good.

You might have a very clear idea of how your content should look, sound and read, but if your writer tries to nudge you in a different direction, hear them out. Their advice could offer a whole new perspective on things that takes your content to the next level.

Hear us ramble

To hear Fiona and David discuss this topic in greater detail, check out our February 2018 podcast ‘How to Get Value for Money from Your Copywriter’.

Five ways to write a convincing call to action

All marketing content has an agenda or objective. Sometimes it’s just contributing to a discussion or trying to make audiences think and feel in a certain way. But most of the time, there’s a concrete action we want our audience to take.

This call to action can often seem like an afterthought, a tiny “get the ebook” at the end of the email that doesn’t require a second glance. But these few words can have immense power, and can even mean the difference between a conversion and a missed opportunity.

Here are five frameworks you can use to create compelling calls to action with a whole range of different impacts.

1: The command

This is the most direct, and probably most common CTA you’ll find in content marketing. It keeps things simple by telling your audience exactly what they should do next: “read the ebook”, “take the survey”, “get your white paper”.

Pros: Direct, straight to the point, and easy to create

Cons: As the most common of CTAs, it doesn’t stand out

2: The question

Sometimes the indirect approach is best. Instead of telling a reader to do something, leave a lingering thought in their minds. Something that stays with them long after they’ve finished reading: “what could you achieve with [product]?” “what other challenges can we help you solve?”

Pros: Intriguing and can often stand out

Cons: Can come across as condescending or vague

3: The negative

This often crosses over with the question CTA, but with the negative CTA you focus more on what the reader will be missing out on or risking, rather than what they stand to gain: “don’t miss out”, “what’s missing from your data centre?” “does your solution stack up?”

Pros: Can be eye-catching and provocative

Cons: You risk coming across as smug

4: The benefit-led

Similar to the command CTA, this method involves recommending an action – but not one around the specific content. Instead of “download the asset”, you tell the reader to “explore your cloud potential,” “see what you could achieve with [product]”, “start your transformation”.

Pros: Flows better in-text and stands out

Cons: Can come across as vague

5: The in-text CTA

Why use a CTA button at all? Some calls to action work better when flowed directly into the text. So instead of “get in touch”, you’d tell the reader: “our cloud experts are on-hand to help you get the most out of your migration. Get in touch today to kick-start your journey to the cloud.”

Pros: Flows well and offers more detail

Cons: Less punchy than shorter CTAs

Super-charge your CTAs now

These are some of the common ways you can approach your CTAs. While I’ve tried to give the general pros and cons of each, your approach will always need to match the type of content you’re writing, your audience, and your brand’s voice.

Whether you need to be direct, inquisitive, or lead with the benefits, there’s a way to spice up your CTAs and make them work even harder.

For more copywriting tips and tricks make sure you subscribe to our delightful newsletter.

B2B Content Hall of Fame: making dry subjects engaging at Air Charter Service

Aviation. It’s not everyone’s cup of tea, but for my turn nominating a piece for the Radix B2B Content Hall of Fame I just had to focus on a 2017 blog post from Air Charter Service.

Bear with me. Because Private Jets of World Leaders perfectly encapsulates how to make a niche product accessible and less intimidating to a wider audience.

What’s more, the blog’s full of plane-pedantry. *Rubs hands*

So here’s why I think it’s a truly great piece of content, and why it works on so many levels. Buckle-up.

Leaders and dictators: they’re just so this year

Take a moment to consider the past 12 months – eventful huh? And at the centre of most stories in the news is a fearless leader, despot, or a mixture both.

Whatever your political views, they’re undeniably captivating. They’re megastars in the world’s most convincing (and terrifying) soap opera. And the way they go about their unusual, high-security lives is – for most people – fascinating.

Take Trump’s Presidential inauguration in 2017. Among the sea of general reporting, there were some interesting articles that surfaced about Air Force One (actually the call sign for the President when he’s airborne, but it generally refers to his aircraft). And even “the Football” (the briefcase containing the nuclear launch codes which never leaves the President’s side).

This is all really interesting stuff. And for me, it broke the monotony of reporting and speculation. But more importantly, people actually learn something about how their democracy works, without feeling like they’re cramming for a test.

So using world leaders as an window into aircraft chartering, is in my opinion, a stroke of genius. And a really effective way of turning a potentially dull subject into excitement, coupled with current affairs.

Missile detection systems? That’s James Bond stuff

So when the writer put Vladimir Putin, Donald Trump, and Xi Jinping at the start of the blog, this was no accident. These fun-loving chaps are regularly in the news – almost like a boy band or super-group. Except Boyzone never had weapons of mass destruction…

[Um, have you *heard* “Love Me for a Reason” lately? – Ed]

But seriously, give your tech a human or emotional side, it’s guaranteed to grab attention.

When you’re talking about a leader’s plane for instance, you’re not going to bang on about the size of Trump’s 747, because after all, it’s just a converted airliner. But what you are going to talk about are the anti-missile systems, and the fact it doubles-up as a flying White House during a crisis.

That’s where the key to truly engaging content lies. Tell people something different about a common product – and crucially – something they didn’t previously know.

Close-guarded secrets are fascinating

And it’s at that point where you really draw people in.

If you give people well-researched facts or information they didn’t previously know, or that you really had to dig deep for (like detailed insights), it’ll compel them to read to the very end.

I mean, why does Angela Merkel need a soundproofed negotiation room onboard her Airbus A340-313X VIP? We may never know. But as someone with an interest in aviation, that nugget of information compelled me to find out more, even if it was a quick scan of Wikipedia.

Some people love a chassis number

And some people don’t.

So before you start writing, you need to decide who your content is for. For example, you could write an entire blog post containing acronyms, technical language, and product numbers. But if you’re target audience aren’t engineers or developers, it’ll fail to captivate, no matter how good your writing.

Likewise, if you produce a high-level overview when your audience are product experts, engineers, or general techies, you’ll likely be telling them what they already know and will come across as patronising.

In the case of this piece, they’ve aimed it at quite a high-level audience, presumably to make it easily shareable on social media.

And guess what? That’s exactly how I found it.

Technical writing: it doesn’t need to be dry and boring

Sometimes technical writing needs to be on the less interesting side of content marketing. Indeed, it’s often one of the best ways to get across incredibly in-depth subjects in the most efficient way.

But that’s not to say some of it can’t be fun and engaging. In fact, in a world of content noise that’s notoriously difficult to break through, having a quirky twist on a serious subject may just be the thing that gets your writing noticed.

In the case of Air Charter Service, they’ve clearly realised that writing content solely about their product won’t necessarily attract the attention of their big-bucks target market.

But throw in some tongue-in-cheek current affairs? You’re onto a winner.

Can I make my tech writing fun and engaging?

Of course you can – we’re dab-hands at making tech copy stand out. If you want something special and out of the ordinary, head over to the rest of our blog for more copywriting tips.