Cast your vote: What is the best B2B content ever?

If you had to choose one piece of B2B content as your all-time favourite – the one that changed the game, generated a truckload of revenue, or has generally lived rent-free in your head since you saw it – what would you choose?

That’s the challenge we’ve set ourselves to mark our podcast‘s 10th birthday. No less a question than “What is the best piece of B2B content ever?”

Below, you’ll find 19 contenders: the best B2B blogs, podcasts, videos, long-form content, and wildcard entries. Each one has been hand-picked by a panel of expert judges, from a longlist of nominations by our listeners and the wider B2B content community. The winner of each category will go through to the grand final. (Voting has now closed, and we’ll reveal the results on our next podcast.)

Get ready to be inspired.

Category 1: Best B2B Blog Post

Where else could we start? The B2B blog post is such a content marketing workhorse, it was inevitable it’d need a whole category to itself.

B2B blogs have undergone a transformation in recent years – from cheap SEO filler to detailed, strategic content pieces punching well above their weight – and our shortlisted contenders showcase what’s possible.

We’re extremely grateful to Fujitsu’s Andrea Clatworthy and Robyn Collinge of WeTransfer, for helping our Head of Copy Matt and Senior Copywriter George find four favourites among an extremely strong list of nominees.

A) Andy Raskin: The Greatest Sales Deck I’ve Ever Seen

Blog example A: The Greatest Sales Deck I've Ever Seen

Nominated by Ian Truscott: “This is probably the post I’ve re-read the most. I think it’s a great structure, not just for B2B sales presentations but B2B writing.”

George agrees: “There’s just enough flavour in the intro to Andy’s blog to pull the reader in, but without overstaying its welcome. Then it goes straight into concise, helpful tips on how to stand out in a crowded market. More than guidance on delivering a great sales deck, I think it offers some of the better advice on B2B storytelling I’ve seen in a while, full stop.”

B) Assure Hedge: The Chicken McNugget’s Secret Ingredient is Not What You Think

Blog clip: The Chicken McNuggets' secret ingredient is not what you think...

Voted the best B2B content of 2021 by our podcast listeners, this unexpected story of fast food, farming, and finance was a hit with our panelists.

Andrea says: “Fab, this. Quite long but a great story which I enjoyed reading.”

Robyn agrees: “I bloody love a metaphor to help me understand complex things.”

C) Tom Roach: The Wrong and the Short of it

Blog Example B - The Wrong and the Short of it, by Tom Roach

Nominated by David van Schaick: “It’s not specifically B2B and best ever would be a big claim but for a mental model of marketing it’s useful and durable.”

No need to worry, David; our panel agreed with you that this blog is well worth its place on the shortlist. Andrea says: “Very good indeed. It’s a bit long but I was engrossed so didn’t really notice. Excellent use of references.”

(By the way, if you’re wondering where you’ve heard of Tom Roach before, he’s that genius who used ChatGPT to rule out bland positioning ideas.)

D) Velocity Partners: A stakeholder through the heart.

Blog example C - A stakeholder through the heart

Nominated as a “long time favorite” by Janine Pares. There was some debate among our judges about whether this even counts as a blog (it may have begun life as one by Doug Kessler, we think?) but ultimately, the quality and sheer brutal honesty won out. This had to make the shortlist.

Andrea says: “Terrific topic. Unsure about the format, to be honest, but it did enable clear emphasis points. It also included practical steps to take.”

Other blogs commended by our panel: 

Category 2: Best B2B Podcast

This category was a bit of a surprise, but as soon as we asked for your favourite-ever content, the nominations for podcasts started flooding in. People seem fiercely loyal to their favourite shows (which, after all, is kind of the point).

By and large, the nominees seem to be podcasts about B2B marketing, rather than being produced for B2B marketing purposes, and as such the panel found them a little tricky to separate – with one or two exceptions. We therefore have a shortlist of four, rather than three.

Thanks to our wonderful judges in this catgeory: Velocity Partners’ Doug Kessler, Messaging and Content Consultant Irene Triendl, and Rockee.io founder Matt Laybourn.

E) Adobe: Audio White Papers for Marketing

Podcast Example D - Audio White Papers for Marketing (Picture of Malcolm McDowell)

OK, let’s get the headline out of the way: Adobe got this narrated by Malcolm freaking McDowell.

It was nominated by Jason Miller, who said: “Adobe’s groundbreaking podcast series is a tour de force in the blending of artistry and business acumen. By transforming traditional white papers into captivating auditory masterpieces, Adobe turns the daily commute into a theatrical learning experience. With McDowell’s enchanting voice, this ingenious fusion of entertainment and insightful data revolutionizes B2B content, providing an engaging and immersive educational journey.”

Irene concurs: “What a great idea to present a white paper as audio content; it really shows empathy with your audience, who are probably time-poor decision makers with who are traveling a lot. So if you want them to consume your content, make it easy for them to do that. But giving them audio content that is read by a well known actor? That is something I haven’t seen before.”

F) …Gasp!: Call to Action

Call to Action: A ...Gasp! Podcast. A black and white photo of some people, presumably the hosts, shouting and covering their ears.

Nominated by fractional CMO Graeme Fraser, this describes itself as “The go-to podcast for anyone trying to make sense of the world of Marketing, Business and beyond.”

Doug says: “Fun, sweary and promoted with a fun voice. Good guest list and they package it as a show, with segments like Quick-Fire Questions and First Ever Job. Easy to navigate with time stamps and each guest’s reading list as an extra.”

G) Help Scout with Jay Acunzo: Against the Grain

Screen grab from the Against The Grain docuseries

This collaboration resulted in a three-part docuseries, telling the stories of values-driven businesses. You can watch, or just listen; your choice.

Doug says: “Jay Acunzo has produced some fantastic podcasts – for clients and for his own business. His own series, Unthinkable, is excellent, but the Help Scout series is maybe more suitable for a B2B content shortlist.”

H) Peep Laja: How to Win

Screen grab: How to Win, with Peep Laja. A white page, with an intense-looking bearded man in a v-neck tee shirt.

This weekly B2B strategy podcast features founders and business leaders talking about the lessons they’ve learned building successful companies in saturated markets.

Matt says: “It’s my go-to source to hear how successful growth marketers deploy different tactics to grow and improve their business. The format dives deep on the problem either their product had, or the marketing team had – and the solution they came up with. Peep is a charismatic presenter, getting the very best from his guests. Each podcast acts as a small case study in how the best in the business achieved what they have. I always learn something.”

Other podcasts commended by our panel:

Category 3: Best Long-form B2B Content

As a company completely dedicated to B2B content writing, this category is understandably close to our hearts.

Holding your reader’s attention over an extended piece doesn’t just take great copywriting. It’s also an exercise in planning, outlining, structure, and – frequently – collaboration with designers. But when you get it right, there’s an unmatched opportunity to deliver real, lasting value to your audience. However, as these three examples show, the end result can look very different.

(Spoiler alert: there’s not a single ebook or white paper among the finalists. Go figure…)

Particular thanks to Serendiputus founder Maureen Blandford, and brand-‘n’-content rockstar Jason Miller, for ploughing through so many words to help our Senior Copywriter Katy shortlist the best long-form nominees.

I) ahrefs: The Beginner’s Guide to SEO

The Beginner's Guide to SEO - Screen Grab

Nominated by Matt Laybourn, who says: “An incredibly well-structured guide, taking you through SEO essentials. The experience is flawless, with brilliant UX and social proof, which oozes subject matter authority. I trust this company explicitly – from just one article.”

Katy agrees: “This huge guide could have been overwhelming but, mercifully, it’s not. The writing’s really accessible but without skimping on detail, it’s easy to navigate, and it’s visually clean (with cute icons and useful diagrams). For ahrefs, this format is easy to revisit and update when best practice inevitably changes, and it’s simple for readers to revisit the relevant bits whenever they want a refresher.”

J) maxon motor: Product catalogue

A spread from maxon's product catalogue, showing specification graphs and equations

Could anything say “old-school B2B” more clearly than a 546-page electric motor catalogue?

But wait; this weighty document comes with a strategic twist. Before you get near any product specs, there’s an in-depth guide for design engineers, packed with the schematics, graphs, and equations you need to remember if you only specify a motor once in a while. It’s not just a sales document, it’s a reference book – and it’s helped to reposition maxon’s whole brand. Which is why David nominated it for our B2B content hall of fame.

(What is it with companies in this category eschewing capital letters, though?)

Katy says: “David’ll be happy. It’d be very easy for a catalogue (especially one of this obscene size) to be the driest, salesiest document in existence, but it’s not. By positioning it as a ‘selection guide’ and adding heaps of supporting content, the catalogue pulling double duty as a product list and an in-depth exploration of maxon’s expertise. The diagrams are excellent, even though I don’t understand any of them, and they add a bunch of value for the engineers that wrestle with this tome.”

K) Velocity Partners: The search for meaning in B2B marketing

The search for meaning in B2B marketing. Scrawled on the front cover of a red notebook.

Nominated by MomoHomes’ Jeff Williams, this second entry from the pen (well, keyboard) of Doug Kessler will resonate with any of us who didn’t grow up dreaming of being a B2B marketer. Which, if we’re honest, is all of us.

And, what’s more, it’s a goshdarn Slideshare, so get that clicking finger ready.

Katy says: “An absolute classic. I’ve definitely had this dilemma at various points in my career, and Doug does a great job of reassuring us that it’s a completely normal dilemma to have. His reasons are personal, but they’re also relatable, and tied to good advice for how to make sure your career matters to you. (I believe this was also a pretty novel format when it launched.)”

Other long-form B2B content our panel commended:

Category 4: Best B2B Video Ad

Can an advert be content? It’s a moot point. When you ask people to cite examples of creativity and emotion in B2B content, videos are often the first things they’ll cite. There’s something about the way a snappy video can illustrate or reframe a workplace reality that just… sticks.

Often, they’ll make us snigger at our own jobs – and who doesn’t need that in their workplace?

Huge thanks to Joel Harrison of B2B Marketing, and Basware’s Katie Colbourne, for helping our Head of Development, Kieran, to pick four standout contenders.

L) Adobe Marketing Cloud: Click, Baby, Click

In truth, any number of Adobe videos could have made this shortlist, but ultimately this was the one nominated by Radix’s own Head of Copy, Matt Godfrey, and for good reason.

Matt says: “After 15 years writing about B2B tech, this is still the piece I wish I’d written. A simple value prop, with a serious message for a business leadership audience, but played for laughs with cinematic flair.”

The judges agreed. Kieran adds: “Why do you need analytics? Adobe’s video ad uses an entertainingly exaggerated scenario to make a pretty compelling case. It’s a single, strong idea, executed beautifully, as the action zooms from offices spaces to oceans and forests, before settling into a family’s living room for its final, rug-pull twist. All in sixty seconds flat. It’s just very neat work.”

M) GE: Datalandia – Devamping

(Apologies if you have to sign in for this one; it’s hard to find. Very much worth the effort, though.)

Nominated by Bluefruit Software’s Emily King, this entry may or may not have provoked snort-laughter in the office when we managed to track it down.

Kieran says: “GE wanted to communicate the myriad of use cases made possible by its ‘Industrial Internet’. So, it worked with Mekanism to create a series of fictional stories, set in a fictional town, whose residents use their interconnected machines to see off mega storms, vampires, and other classic blockbuster antagonists. The resulting video ads are slick and playful, but more than anything, they’re a testament to storytelling’s ability to make even the most protean technologies marketable.”

Katie adds: “Quite simple in its format but clever in the way it used the model. I also liked that it told a story and had a clear close.”

N) Iron Mountain: Iron Mountain protects your backup tapes
All our judges loved this short video, nominated by Rishi Dastidar, Senior Writer at venturethree.

Rishi says: “How do you make *checks notes* storing backup magnetic tapes interesting? Why not try some rhymes and a charming animation style? Wit and whimsy are rarely used tools in this world. On this evidence one wonders why.”

Katie agrees: “This engaged me quite a bit as it used real-life examples of things we all do and are guilty of – so had that emotive / connection element. It was also fast paced, and it was funny from the off.”

Kieran adds: “Iron Mountain took the old faithful, ‘here’s a problem you haven’t thought about; here’s the solution you need’ formula, and dressed it up delightfully – with papercraft visuals, whimsical hyperbole, a mildly remonstrative tone. The result is a clear, snappy, persuasive video ad. (Though if I were to give them my backup tapes, and they didn’t protect them with a dragon… well, let’s hope their lawyers are all over the Trade Descriptions Act.)”

O) Volvo Trucks: The Epic Split

You know the one: Jean-Claude Van Damme. Two massive trucks, reversing. Sunrise. Oh, and lots and lots of Enya. It’s the B2B video with 117 million views.

Doug Kessler, who nominated this, wrote a whole blog about it, saying “If anyone EVER says it’s okay for B2B to aim low, show them this ad (then hit them on the head with, maybe a rolled up newspaper or stapler or something).”

Want to watch it again? Of course you do.

Other B2B video content commended by our panel:

Category 5: Wildcards and Special B2B Content

Some of your nominations didn’t fit neatly into any category – so we created a new one. Some of them are groundbreaking and unusual, others just refuse to be pigeonholed. But all of them show what’s possible when you look beyond established B2B content formats and conventions, and think about what your audience will find useful, interesting, engaging, or just plain fun.

Thanks, Rishi, for helping our Senior Copywriter Steve take a walk on the wild side.

P) Drawbotics: Your Favorite TV Shows Brought To Life With Amazing 3D Floor Plans

Ever wondered what it’d be like to work at Dunder Mifflin, Pearson Hardman, or the Department of Parks and Recreation of the city of Pawnee?

Our Katy’s nomination for the B2B Content Hall of Fame can show you exactly. Because Drawbotics has demonstrated its 3D modelling capabilities by recreating the office environments from your favourite TV shows.

Rishi says: “This is marvellous. What a brilliant way to show off the qualities of the product, while being engaging and entertaining. It’s remembered that key thing at the heart of B2B marketing – we’re all humans too. It all combines into something engaging, funny, and wonderful.”

Q) Gartner: Magic Quadrant

Positioning technology players within a specific market - Screenshot from the Gartner Magic Quadrant site, with a graphic showing the format in action (four quadrants; challengers, leaders, niche players, and visionaries)

Never one to willingly think inside the box, Harendra Kapur nominated the entire idea of the Gartner Magic Quadrant. It has, he rightly points out, spawned a multimillion-dollar business (and more than a few imitators), pretty much on its own.

Steve agrees: “Gartner’s Magic Quadrants are incredibly simple and clear to understand, which is a huge achievement given the breadth and depth of research that goes into creating them. To provide a clear view of the competitive landscape across some of the most dynamic technology markets in a single chart is a huge achievement. No matter your pedigree in tech (or in market research), you see a Magic Quadrant and you just get it. There’s good reason why they’ve become such a widely cited staple across the B2B tech industry, and beyond.”

R) Hectare Agritech: Tudder

Tudder: a smartphone showing a dating app with a pedigree bull. A cow looks on, surrounded by love hearts. No, I'm not making this up.Basically, it’s Tinder for cows. And our podcast listeners saw fit to vote it the best B2B content of 2019. Yes, really.

Rishi says it’s actually well worth its place on our shortlist: “I love the wit here. It’s a very simple idea, but it’s been executed really well and that cross-pollination really does cut through and raises a smile.”

S) Turtl: Kill the PDF (document, protest, and notebook)

When Turtl decided to pick a fight with one of marketing’s most used content formats, they really went all out. Not just a dedicated website, video, and online story book. Oh no. They mounted a whole online hate campaign, and started picketing marketing events.

Possibly the cutest part was publishing a hardback book called “The Complete Guide to PDF Analytics” which is… well, you can guess the punchline.

Voting has now closed!

We’ve tallied up all the votes on a big abacus, and we’ll reveal the results soon.

If you want to be kept updated about the result, listen out for our podcast or sign up for our newsletter.

Podcast 79: The Best B2B Content of 2019

Welcome to the second annual Best of B2B Content awards, as nominated and voted for by you, our esteemed audience of B2B marketers, copywriters, and everyone else who has found their way into listening to Good Copy, Bad Copy.

We’ve put together a rundown of the 17 nominations, and now we’ve had a chance to collect and count all your votes, it’s time to announce the winner.

We’ve a lot of traditions in the Radix office, particularly when it comes to the festive portion of the year. Our tree is always topped with a slightly unnerving fairy with John’s face. Matt always provides enough chocolate and sweets to give us all month-long headaches. I attempt to sew a piece of festive clothing before our end-of-year dinner (this year, I failed miserably).

The question is, how many times do you have to do something before it becomes a tradition? I’m hoping it’s two, because otherwise both my dressmaking and this awards event don’t count. Yet.

So, in this soon-to-be-traditional finale, David and Fiona run down the list of your top 12 examples of content from the last year of the decade (yikes), including your 2019 Best of B2B Content winner.

You won’t get any spoilers from me – I’ll just say congratulations to all the finalists:

  • ABC News Story Lab
  • Adobe
  • The Center for Advanced Defense Studies
  • Danfoss Cooling
  • dotdigital
  • DXC
  • Hectare Agritech
  • Korn Ferry
  • Linode
  • MarketingProfs
  • Microsoft
  • NTT
  • Rockwool
  • Sophos
  • The Marketing Practice
  • Turtl
  • Wait, What? and Quartz

Want to find out who won? You’ll need to listen.

In this special countdown episode, you’ll find…

2:10 – A brief yet heartfelt apology for our broken email address

2:40 – The nominations that – sadly – didn’t make it into the top 12

4:41 – The countdown begins

24:18 – Time for the top three

28:40 – Fanfare… the winner is revealed

32:38 – A sneak preview of January’s edition, where we’ll be discussing the results of our recent survey into what gets in the way of great B2B content

Send us your thoughts, podcast-related feelings, or righteous indignation

Contact us through @radixcom on Twitter or [email protected]. (Bonus points from David if you share a voice memo.)

How to listen

Credits and resources

Thanks so much to everyone who sent us a nomination or audio: André Spiteri, Angela Cattin, Giles Shorthouse, Heather Barnett, Jon Lonsdale, Karla Rivershaw, Kerry O’Shea Gorgone, Lasse Lund, Maureen Blandford, Paul Hewerdine, and more. You rock our world.

Podcast editing and music by Bang and Smash.

B2B Content Hall of Fame: Drawbotics’ hyper-detailed TV office floor plans

Everyone plays The Sims a little differently.

The Sims, if you’re not familiar, is one of the most popular video game series of all time. It’s a life simulator that lets you create your own people and live vicariously through them as they master skills, start families, become neurosurgeons in a few short minutes, flirt with the Grim Reaper (literally), and do lots of other totally normal human things.

For some people, The Sims is an opportunity to build a sprawling family tree. For others, it’s about finding creative ways to kill your digital darlings – perennial favourites include removing the swimming pool ladder or leaving ‘em in a windowless room.

For people like me, though, the real joy of The Sims is in the gently jazz-soundtracked build/buy mode, where you can pretend you’re on Grand Designs and create an obnoxiously high-spec home for your Sims.

The thing that’s always fascinated me about building in The Sims is the level of detail you can achieve. And so, by way of long, tangential introduction, we come to my nominee for the Radix B2B Content Hall of Fame: real estate marketers Drawbotics’ 2017 blog post, “Your Favorite TV Shows Brought to Life with Amazing 3D Floor Plans”.

The Drawbotics 3D floor plans bring together two of my greatest loves: procrastinating by creating opulent yet impractical buildings in The Sims, and procrastinating by ploughing through an entire season of a TV show in a weekend.

And from a marketing perspective, it does something many brands try – and fail – to do: sell you a product without you even thinking about it.

Marathon-based marketing

Drawbotics’ 3D floor plans of seven of TV’s most famous offices are what you get when you combine countless hours of marathon TV-viewing with over 200 hours of modelling work. They include advertising agency Sterling Cooper of Mad Men fame, and everyone’s favourite NYPD precinct from Brooklyn Nine-Nine.

So, what makes this great B2B content?

Firstly, this isn’t out-and-out marketing – which is refreshing – but it does function as a truly excellent showcase of one of the company’s premium services. Each floor plan is an example of the “Shoebox”: a 3D model of an office, shop or home, which companies can commission to show off their new developments before they’re committed to concrete. As you scroll through the blog, you’re learning about the product without even having to think about it.

It’s all in the detail

Let’s not forget, the good folks of Drawbotics not only dedicated over 200 hours of extracurricular 3D work to this project – they also had to sit through some telly of… shall we say… variable quality. (That first season of Parks and Rec was a little rough around the edges.)

And that commitment is entirely the point.

When I was building my houses in The Sims, the most important thing was the detail inside. The wallpaper, the soft furnishings, even the light fixtures had to be perfect. I used to have so much custom content installed that it took ten minutes for my game to boot. I even had a dedicated folder of carefully curated clutter. Clutter.

The Drawbotics floorplans aren’t just accurate and hyper-detailed; they have loads of easter eggs scattered around the offices for eagle-eyed fans to find, with a couple signposted in the description for the less observant. Notice little details such as Captain Holt’s pride flag from Brooklyn Nine-Nine, Leslie Knope’s framed photo of Hillary Clinton from Parks and Recreation, and Harvey Specter’s array of signed basketballs from Suits – and that’s just at a glance. It’s encouraging – and rewarding – engagement on a deeper level than simply scanning the blog, muttering “Huh. Neat.” and going about your day.

Plus, if they’re putting this much work into a side project, it’s probably a fair bet they’ll make the effort for their everyday work, too. And really, what’s a better advertisement for your work ethic than that?

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Podcast 60: the lowdown on B2B messaging workshops

If your business has more than one person communicating externally, you’ll know it’s hard to keep messaging consistent across your sales and marketing, and make sure everyone always has the right personas in mind.

One way to solve this issue is a messaging workshop – and it can also sharpen your elevator pitch, and give you a matrix of powerful, multi-use copy blocks to boot.

In the newest episode of Good Copy, Bad Copy, George and Fiona dig deep into what these workshops are all about.

Listen now to find out:

  • Why consistent messaging is so important
  • Who should attend messaging workshops
  • What you really get out of a messaging workshop

(If you’d like a more detailed rundown of how a messaging workshop works, you’ll find Fiona’s in-depth blog post here.)

Also, copywriter Ben Philpott explains why he nominated Zoom’s “A Video Conference Call in Real Life” as our inaugural B2B Content Hall of Fame inductee.

Want to contact the show?

We want to hear from you. You’ll find us on Twitter… or feel free to send your thoughts, jokes, questions, suggestions, complaints or hat recommendations to [email protected] (better still, email us a voice memo).

Next month, we’ll be going shopping for essential copywriting kit, and inducting another member into our B2B Content Hall of Fame. 

How to listen…

You can download the episode here (right-click and “save-as” to download). Or stream the episode in the player at the top of the page.

(Or you can subscribe to the podcast on iTunes here. Alternatively, add our RSS to your preferred podcast player.)

Credits:

Audio editing and music by Bang and Smash.

B2B Content Hall of Fame: the humour and humility of IBM’s Watson

AI has an image problem. Between the evil robots that permeate pop culture (thanks, Terminator and 2001: A Space Odyssey) and the likes of Elon Musk regularly reminding us of the dangers of AI, many see artificial intelligence as a source of fear rather than a useful tool.

This is just my (un)professional opinion, but this AI fear-mongering is far too often based on the fiction of AI rather than the fact. Ask anyone who’s spent some time with today’s AI and voice assistant tools, and they’ll quickly remind you that these things aren’t exactly equipped to enslave humanity.

While these technologies can (and certainly will be) very useful, they can also be downright comical. Whether it’s a lack of common sense, or their no-nonsense monotone, AI has a funny side that businesses shouldn’t be afraid to embrace.

That’s exactly what IBM has done with some of its Watson content, and its humorous, humble approach to marketing Watson makes it deserving of a place in the Radix B2B Content Hall of Fame.

From Jeopardy to comedy

Watson made a big debut in 2011, storming through a round of Jeopardy and dismantling its human competitors. So far, so scary AI. Though even in this early marketing stunt, we see a humorous – even human – side to Watson. Who doesn’t get a chuckle out of Watson’s monotone voice asking for a question from the “chicks dig me” category?

This humorous streak continues in a series of videos where Watson interviews a range of celebrities. Each one takes a different slant, both highlighting Watson’s unique capabilities, but also poking fun at the cognitive bot in a box.

“Today on the Watson show”

During an interview with Bob Dylan, the tables are turned on Watson’s usually monotone demeanour, with Dylan’s canned and repeated responses sounding more robotic than Watson’s line of questioning. There are also the less-subtle jabs at Watson’s singing voice; don’t worry vocalists, AI isn’t coming for your jobs just yet.

When interviewing Serena Williams, Watson is quick to point out its ability to rapidly analyse William’s match performance. When it gets a bit too big for its boots though (Watson is the “Serena Williams of cognitive computing”, apparently) the tennis superstar is quick to put Watson in its place. There’s a humility here you seldom see in traditional technology marketing.

When discussing empathy, love and storytelling with Steven King, the horror author extraordinaire urges Watson to “try writing a book. Find a remote hotel… bring the family.” And in a non-celebrity interview that explores its nicer streak, Watson assures young Annabelle that she is in good health based on her records – despite her being too sick to have cake at her birthday last year.

Out of the boardroom, into the zeitgeist

I’ll admit that the series does lean a bit too hard on showing what Watson can do, with jarring interludes from Watson that read more like a dry product brochure than an engaging repartee between interviewer and interviewee. This rubs against the grain of the otherwise light and enjoyable humour in the videos.

But despite some flaws, the Watson conversations do two very important things:

  1. They disarm Watson. Whether through humour or humility, Watson is clearly not an evil AI overlord. It works with people, discussing their problems and proposing solutions.
  2. They move out of the realm of marketing material and into general culture. By bringing in recognisable cultural touchstones like King and Dylan, the series pushes beyond the walled garden of B2B marketing content and into the mainstream.

Both of these are done with the concept alone. But the execution brings the wry humour that wraps it all together as a genuinely engaging, enjoyable piece of content.

IBM’s general approach to Watson marketing has provoked the ire of some critics, with commentators noting that – whether due to overexcited journalists, or IBM itself – much of the discussion around Watson is unrealistic and focusses on capabilities that are very much the future of Watson rather than the present.

This all comes back to the problems AI solutions must overcome as they shift from a cultural mainstay into an actual tangible product or service. AI must prove it can really do the things it says it can do, and that it will do them in a way that works with humanity rather than against it.

But if IBM keeps marketing Watson in this way – through videos that demonstrate humility, humour, and empathy – I think Watson might have a fighting chance of entering the public consciousness as a force for good rather than SkyNet coming to life.

B2B Content Hall of Fame: “A Video Conference Call in Real Life” (Zoom)

Think back to the worst conference call you’ve ever been on (sorry to dig up painful memories).

Chances are, it wasn’t the attendees that made it suck, but the platform. Or at least, that’s what comedic YouTube duo Tripp and Tyler say in their Zoom collaboration A Video Conferencing Call in Real Life.

Now, before I start rambling about why I like this video so much, give it a watch (it’s not long)…

Published in November 2015, the Gold Stevie Winner was produced as part of a sponsored series by the Zoom video conferencing service. While not a huge departure for Tripp and Tyler, this is no conventional partnership, especially in the typically conservative world of B2B marketing.

“It’s funny because it’s true…”

In B2B copywriting, every brief/client/project is different, and that’s great, but more often than not we’re working within clearly defined guidelines. I’m talking about tone, voice, and brand personality.

Of course, all of this is entirely up to the brand and how they wish to be perceived, but sometimes they can be constraining. When I see a piece of content like this, I can’t help but think “Ahhh, I wish I’d written that…”.

Why?

Because it’s relatable, funny, focused, and it does an amazing job at selling the product. And it shows that it pays to be a little daring with your content every now and then. Heck, at the time of writing the video has had almost 1.2 million views.

While Radix isn’t exactly the most traditional corporate environment, conference calls are a big part of the way we work with clients around the world. And just occasionally… well, technology and other happy accidents (to quote Bob Ross) can throw a spanner in the works.

Laggy connections, echoed speech, erroneous dial-in codes, interrupting kids – the list goes on.

In Tripp and Tyler’s parody, they effortlessly riff off every one of these scenarios in a way that feels candid. And best of all, the playful scene building makes its call-to-action at the end a lot easier to swallow.

It’s a simple three-part journey:

  1. Video conferencing sucks, huh?
  2. So, here’s some funny yet relatable dialogue to support that
  3. And now here’s a video conferencing product that doesn’t suck

Job done.

I enjoy copy that doesn’t hide behind marketing jargon. So when something like this comes along and uses relatable, grounded copy (or in this case, dialogue) to get to the point – it just works for me.

And by the looks of things, it worked for the client too.

Every month, we’ll induct a new piece of inspiring B2B content into our Hall of Fame. If you’re like to make a nomination (or better still, you’d like to work with us to create a bold new piece in its own right), please do get in touch

Alternatively, you can find out more about our B2B script writing services, here.

B2B Content Hall of Fame: how CB Insights created a God-tier newsletter

As a B2B technology copywriter, I regularly part with my email address in return for the chance to look at a research report, eBook – whatever I need to add depth and credibility to the content I’m writing.

The result is an inbox swimming with newsletters from every tech field and industry. (Yes, I know I should systematically unsubscribe. Just like I know I should make myself lunch, instead of hitting Nemo’s.)

Unless they’re relevant to what I’m working on at the second they arrive, most of these newsletters are terminated on sight. But there’s one exception. The newsletter from CB Insights.

I’ll leave that newsletter be. And then, when a brief gets delayed and I find myself with a spare ten minutes, I’ll go and find it, and open it up. Sometimes I’ll even right-click and download the pictures. And then turn my screen towards my colleague, and show them an Amazon patent for a flying distribution fortress. Or a wildly inappropriate data visualisation.

And occasionally, even though I’m far from the company’s target audience, they’ll be something of genuine use to me – or anyone working in the tech sector. Like a neat little guide to Bitcoin and blockchain.

It seems I’m not alone in making an exception for CB Insights’ newsletter. Six times a week, it goes out to nearly 370,000 people – a six times its circulation in 2014.

Here are a few things that, IMHO, the CB Insights is getting very right…

It’s not afraid to be edgy.

CB Insights’ subject lines are short and rarely sweet. Here’s a selection from the last few months:

  • your analysts are wasting $25K
  • depressing bar chart
  •  Silicon Valley petting zoo
  • deathless cars
  • 86 page report – FinTech deals boom
  •  Slack is a waste of time
  • Zelda – sooo popular
  • an IoT butt plug
  • AI kills 10 million jobs
  • Peter Thiel loves millennial blood

Make no mistake: CB Insights wants your attention. It’s more important than taste, decency, and sometimes, even relevance.

That said, the newsletter will rarely serve you up clickbait without delivering something at least slightly nutritious in return, even if it’s just a lesson in how not to conduct a survey:

CB Insights’ boldness is understandable, when you consider every bit of frivolity is underpinned by cold, hard a-b (and in this case, c) testing. And that post – go on, click the link, but come back – leads me to another of their strengths…

It shares genuinely useful stuff.

Remember that blockchain guide I mentioned before? It’s far from the only useful content I’ve received from CB Insights. And I’m not even in the company’s target audience.

If you’re a startup or a venture capitalist, you’ll find predictions, patents, and insights into who and what are being mentioned on public company’s earnings calls.

In addition to this home-spun content, you’ll get a well-curated set of articles from around the internet, all teased in the house style – i.e. with lovingly crafted headers such as ‘Tortoises against bot abuse’.

And, if the edition’s attributed to CEO Anand Sanwal, you’ll always receive something even more useful – the reassurance that someone loves you.

It ropes its readers into making the content.

When you’ve an engaged readership in the hundreds of thousands, you’ve a ready-made research group. CB Insights’ newsletter regularly contains bracketed competitions, designed to gauge reader opinion on hot topics. This provides the company with:

  • Fresh newsletter content for a number of consecutive weeks
  • Another reason to open – will your contender have made it into the next round?
  • Fascinating results…

It’s at a massively unfair advantage. The scoundrels…

As professional a producer, aggregator and analyser of data, CB Insights is in an enviable position when it comes to creating compelling newsletter content.

But that doesn’t diminish the company’s achievement. After all, it’s the tactics it uses – its braveness with tone, its faith in testing and optimisation, the way it expertly mixes the valuable with the laughable, the way it weaponises its readership…  – that make its newsletter game so ridiculously strong.

Oh, and the clever bastards have also made sure it’s staggeringly easy to sign up for. (Yes, you probably should.)

Every month, a different Radix copywriter will nominate a piece of B2B writing for our Radix B2B Content Hall of Fame (essentially a compendium of projects we wish we’d worked on), and explain what makes it work. If you’d like to suggest an inductee, please do get in touch.

B2B Content Hall of Fame: making dry subjects engaging at Air Charter Service

Aviation. It’s not everyone’s cup of tea, but for my turn nominating a piece for the Radix B2B Content Hall of Fame I just had to focus on a 2017 blog post from Air Charter Service.

Bear with me. Because Private Jets of World Leaders perfectly encapsulates how to make a niche product accessible and less intimidating to a wider audience.

What’s more, the blog’s full of plane-pedantry. *Rubs hands*

So here’s why I think it’s a truly great piece of content, and why it works on so many levels. Buckle-up.

Leaders and dictators: they’re just so this year

Take a moment to consider the past 12 months – eventful huh? And at the centre of most stories in the news is a fearless leader, despot, or a mixture both.

Whatever your political views, they’re undeniably captivating. They’re megastars in the world’s most convincing (and terrifying) soap opera. And the way they go about their unusual, high-security lives is – for most people – fascinating.

Take Trump’s Presidential inauguration in 2017. Among the sea of general reporting, there were some interesting articles that surfaced about Air Force One (actually the call sign for the President when he’s airborne, but it generally refers to his aircraft). And even “the Football” (the briefcase containing the nuclear launch codes which never leaves the President’s side).

This is all really interesting stuff. And for me, it broke the monotony of reporting and speculation. But more importantly, people actually learn something about how their democracy works, without feeling like they’re cramming for a test.

So using world leaders as an window into aircraft chartering, is in my opinion, a stroke of genius. And a really effective way of turning a potentially dull subject into excitement, coupled with current affairs.

Missile detection systems? That’s James Bond stuff

So when the writer put Vladimir Putin, Donald Trump, and Xi Jinping at the start of the blog, this was no accident. These fun-loving chaps are regularly in the news – almost like a boy band or super-group. Except Boyzone never had weapons of mass destruction…

[Um, have you *heard* “Love Me for a Reason” lately? – Ed]

But seriously, give your tech a human or emotional side, it’s guaranteed to grab attention.

When you’re talking about a leader’s plane for instance, you’re not going to bang on about the size of Trump’s 747, because after all, it’s just a converted airliner. But what you are going to talk about are the anti-missile systems, and the fact it doubles-up as a flying White House during a crisis.

That’s where the key to truly engaging content lies. Tell people something different about a common product – and crucially – something they didn’t previously know.

Close-guarded secrets are fascinating

And it’s at that point where you really draw people in.

If you give people well-researched facts or information they didn’t previously know, or that you really had to dig deep for (like detailed insights), it’ll compel them to read to the very end.

I mean, why does Angela Merkel need a soundproofed negotiation room onboard her Airbus A340-313X VIP? We may never know. But as someone with an interest in aviation, that nugget of information compelled me to find out more, even if it was a quick scan of Wikipedia.

Some people love a chassis number

And some people don’t.

So before you start writing, you need to decide who your content is for. For example, you could write an entire blog post containing acronyms, technical language, and product numbers. But if you’re target audience aren’t engineers or developers, it’ll fail to captivate, no matter how good your writing.

Likewise, if you produce a high-level overview when your audience are product experts, engineers, or general techies, you’ll likely be telling them what they already know and will come across as patronising.

In the case of this piece, they’ve aimed it at quite a high-level audience, presumably to make it easily shareable on social media.

And guess what? That’s exactly how I found it.

Technical writing: it doesn’t need to be dry and boring

Sometimes technical writing needs to be on the less interesting side of content marketing. Indeed, it’s often one of the best ways to get across incredibly in-depth subjects in the most efficient way.

But that’s not to say some of it can’t be fun and engaging. In fact, in a world of content noise that’s notoriously difficult to break through, having a quirky twist on a serious subject may just be the thing that gets your writing noticed.

In the case of Air Charter Service, they’ve clearly realised that writing content solely about their product won’t necessarily attract the attention of their big-bucks target market.

But throw in some tongue-in-cheek current affairs? You’re onto a winner.

Can I make my tech writing fun and engaging?

Of course you can – we’re dab-hands at making tech copy stand out. If you want something special and out of the ordinary, head over to the rest of our blog for more copywriting tips.

B2B Content Hall of Fame: Salesforce’s labours of love

My nomination for Radix’s B2B Content Hall of Fame isn’t a single content piece or campaign. It’s literally everything produced by the one global tech giant that I think gets content absolutely right.

A 20-year success story

In my two decades in B2B tech, I’ve watched Salesforce.com grow from a scrappy startup into the world’s fifth-largest software company, and the first pure-play SaaS vendor to pass the $10bn revenue mark.

In that time, it’s also expanded its software platform far beyond basic sales force automation, to encompass everything from low-code development tools to AI image recognition.

Lots of things have played a part in that success: the SaaS model, the platform approach, the quality of the software, the dynamism of the people, the company’s genuine determination to give back to society.

To that list I’d also add Salesforce’s focus on creating quietly brilliant marketing content.

(Full disclosure: The Radix team has had a tiny role in creating a minuscule proportion of that content, but that’s not what I’m here to talk about.)

Salesforce: Dreamforce

Content that avoids all the usual traps

As a giant global tech firm with a ton of local offices and many marketing teams and agencies scattered around the world, Salesforce could easily fall into any number of traps.

Big B2B tech brands are very prone to all manner of content faux pas: bland content aimed at “everyone”; cheap, jargon-laden pieces churned out for clicks; random acts of content committed by people far removed from Brand HQ; wild inconsistencies in voice and messaging; disengaged briefers and uninspired writers.

But no. Somehow, Salesforce manages to make thoughtful, targeted and consistent – but also lively, engaging and human – content, every day, on an industrial scale.

Four things that make Salesforce content great

Here are four things I think Salesforce content gets right:

1. It’s human

Salesforce content puts people first and technology second. The brand voice is warm and conversational. The brand language speaks to human feelings of aspiration and belonging: Ohana (“family”), Trailblazer, Campground, Dreamforce. Customer stories celebrate real people who are achieving great things – for their employers, for themselves, and for society.

Just look at how this customer video about KONE, the lift manufacturer, focuses not just on the people behind KONE, but also on what the company does for the people who use its products.

https://www.youtube.com/watch?v=_cxq7y6zrVU

2. It’s thoughtful

Salesforce content always feels like it’s been crafted for other people to enjoy. That might seem a weird thing to say, because what content hasn’t been created for human beings? Old-school SEO aside, we aren’t yet at the stage where bots are writing content for other bots to read.

But there’s a difference between “creating content” and “crafting content for other people to enjoy”.  Some brands – some writers – just churn stuff out, giving zero thought to the experience of the person at the other end. The result: dull, lifeless content that’s a slog to read or watch.

With Salesforce, I always get the feeling that someone has thought about their audience, and worked hard to create something that will be useful and rewarding for them. The result is content that’s always full of stories, anecdotes, quotes, examples, useful facts and supporting evidence.

Here, for example, is a post I just opened at random off the first page of the main Salesforce blog (which manages to publish around three posts a day, incidentally):

Get the Edge: Why So Many Admins Learn Analytics

Blog excerpt from SalesforceIt’s clear who it’s for (Salesforce admins); it’s focused on people; it talks about the audience’s own professional aspirations, backed up with evidence, and it gives specific, relevant tips to help them achieve it, in a friendly, conversational voice. It’s even formatted considerately, with short paragraphs, bullets, signposting and bolding that makes it easy to read and digest.

Even though this blog is ostensibly about a product (Einstein), this is really content for people, by people, about people. B2B marketers and writers, take note.

 

B2B Content Hall of Fame: the motor catalogue that repositioned a brand

Imagine you make the world’s best electric drives and motors. Your Swiss-engineered precision is legendary, and your powerful, high-value products are used everywhere a tiny motor must never, ever break.

Your customers make Formula One cars. Surgical robots. Sub-sea exploration drills. And you know that Mars rover that was supposed to work for 3 months, but lasted 15 years instead? Yup: loads of your kit on board.

Cool, huh?

But there’s a problem: legendary, Swiss-engineered precision does not come cheap. Or especially quickly. And sitting between you and every mouthwatering engineering project, there’s a purchasing person who doesn’t care two hoots about the longevity of your Neodymium magnets.

No, their KPIs are all about delivery schedules and cost – and there’s no shortage of bargain-basement competitors lining up to sell them an inferior product at a tempting price.

That’s pretty much the problem Maxon Motor faced. Right up until the company’s marketers did something really smart, that cemented the brand at the top of its market.

And at the heart of everything? A product catalogue.

Change the audience, change the outcome

The smart thing Maxon did was to stop trying to convince the purchasers, and talk instead to an audience that really does appreciate the value of a lighter, stronger, tougher motor.

Design engineers.

If you only engage with an engineering project at the buying stage, Maxon realised, a cheaper alternative will clobber you every time. But if you can convince an engineer to build you into their design? It’s a brave purchaser who’ll overrule the technical expert on such a crucial component for the sake of a few cents.

And even if Maxon is not specified overtly, a design based around the company’s motor specifications means that the purchaser now has to find a unit that can deliver this much power, in that tiny space, while reliably withstanding these conditions. Suddenly, you can count the competitors on one hand.

The trick is getting into that design phase – and that’s a content marketing challenge.

Enter the Maxon Motor catalogue.

Product catalogue as content marketing

The first thing you notice when you open a Maxon Motor catalogue (other than the terrifying thud as it almost crushes your desk) is just how little promotional product content there is – for a company with hundreds of thousands of modular combinations, anyway.

That’s because it’s not just a list selling products; it’s a selection guide. And it contains every formula, graph, schematic and circuit diagram a design engineer could possibly need when they’re specifying the right motor for their new product. Torque profiles are discussed. Thermal tolerances explained. Commutation options compared.

At one time, you’d barely see a product for the catalogue’s first 50 pages (Maxon has since shaken up the order a little, but the principle remains).

Because the second thing Maxon realised is this: Maxon’s engineers may live and breathe drives and motors every day, but a customer’s design engineer might specify a motor once a year; maybe less. They’ll have learned the theory at university, but even those who were paying attention will appreciate their memory being refreshed.

Picture the time-honoured content marketing Venn diagram: “stuff the customer is interested in” versus “stuff your brand knows about”. For Maxon, at the time a design engineer is specifying a high-precision motor (the key moment to influence), that diagram’s basically a circle.

You just have to get the content there at the right time. Which is why the format is so clever.

Content that pulls its weight

The Maxon Motor catalogue weighs a tonne. (I haven’t done the science, but I’m willing to bet it’s heavier than any of the products it describes.) For context, its page count is roughly the sames as Dickens’ Great Expectations.

That’s the genius.

Everyone hates to feel marketed to. And design engineers feel that aversion stronger than most. So when someone eschews a flimsy product showcase and sends you a big-off, serious-looking book, full of figures and diagrams? And it’s about something you need to know on a periodic basis?

First thing: the brand clearly gets you. These are people you can deal with.

Second thing: the book stays on your desk. There’s no way you’re losing something that useful. (Besides, think how many forests were beaten to death to bring it to you…)

The book’s size is precisely what enables it to put the content in the right place, at the right time. I have no idea how wince-inducing the postage is to send them out (not to mention the cost of translating 508 pages into eight different languages), but it’s worth every Euro.

And that’s not all. Maxon gives you the CAD drawing for every product in the guide. So when you know the specification you need, you pick up the file, drop it in place, and… BOOM. The design engineer’s life gets a whole lot easier, and suddenly the purchaser has to buy a motor the exact size, shape and capabilities of this Maxon motor. Neat.

You’d better believe this is great B2B content

The more B2B content marketing anchors itself at the mouth of the sales and marketing funnel, the harder it is for buyers to actually make a decision. That benefits nobody.

For years, Maxon Motor’s selection guide has quietly been aligning the brand with its most profitable target audience, by giving them the knowledge they most need, in a format that feels natural, and that customers are glad to receive and keep to hand. And Maxon has dominated its natural target market.

I can think of no more fitting nominee for our B2B Content Hall of Fame.