Podcast 80: Survey results special – barriers to effective B2B content

This episode of Good Copy, Bad Copy is a bit special. It reveals the results of our survey into B2B content problems, and it’s also peppered with insights from some stalwarts of B2B marketing. As a result, it’s a little longer than normal, but we promise it’s worth your time.

At the end of last year, we conducted our first survey of B2B marketers and content creators to uncover the Barriers to Great B2B Content. More than 105 of them took part, representing every part of the industry.

(You can see the resulting research report for yourself, here.)

The survey unearthed some surprising findings – not least that nobody said they’re proud of all their content. Clearly, there are significant roadblocks preventing people from doing their best work, so we dug into the details to see what we could learn.

Crucially, we found these barriers aren’t just an annoyance for marketers. They can also significantly restrict content performance – reducing brand awareness and stifling business results.

The survey also revealed that:

  • Just 14% of respondents say that everyone in their organisation agrees on what good content looks like
  • 81% of B2B marketers have to fight to publish their best work
  • Stakeholder interference and changing priorities can reduce content satisfaction by more than 25%
  • Only 44% agree that the best content gets the best results

In this episode of Good Copy, Bad Copy, David and Fiona examine the survey results in more detail, and unpack the six big content obstacles experienced by at least 75% of B2B marketers.

Listen now, and you’ll also hear what four top marketers think you can do to overcome these barriers, including:

What you’ll find in this episode…

03:17 – An overview of the key survey results, including David and Fiona’s top takes

05:58 – Anonymous comments about nightmare stakeholders

07:19 – Maureen Blandford on inter-department issues and challenging cultures

21:12 – Doug Kessler says stakeholder alignment is your most important job

33:49 – Shaema Shazleen Katib brings a data-backed view on which content works

47:44 – Mat Harper talks about making space for creativity in a large tech enterprise

Tell us what you think of the results (or use us for content-related counselling)

Contact us through @radixcom on Twitter or send an email (better still, a short voice memo) to [email protected].

How to listen

Credits and resources

We released this report in a free webinar. If you like, you can watch it on demand.

Podcast editing and music by Bang and Smash

Podcast 78: Maths for B2B marketers

In this month’s Good Copy, Bad Copy, we’re talking about… maths. Yes, maths. The bane of my life as a student and, to this day, a subject I remain bewildered by.

Judging from Fiona and David’s discussion, I’m not alone. B2B (and B2C) writers have often had a difficult – no, abusive – relationship with maths or, more specifically, statistics. And while many marketers are guilty of mixing up percentage points with percentages, we must take responsibility for the accuracy of the numbers in our copy.

That’s why we invited the award-winning maths resource designer, writer and podcaster Lucy Rycroft-Smith of Cambridge University, to talk us through the fundamentals of statistics for marketing copy – and put an end to some common mathematical misconceptions in the process.

As Fiona rightly points out, “our job is to communicate clearly and accurately, and if we aren’t sure ourselves, we can’t do that job properly”. So, get ready for some truth bombs – and possibly the toughest maths test you’ve taken since you last wore a school uniform. We promise, it’ll be fun!

Vote for the best B2B content of 2019…

It’s finally time to vote for the best B2B content of 2019.

We’ve compiled a shortlist of content based on your nominations. Head here to explore the nominees, and choose your winner using the Typeform at the bottom of the page (don’t forget to hit the enter button at the end to submit your vote).

It’s a diverse list of bold, original and inspiring content – and a wonderful opportunity for us to spotlight some of B2B’s greatest content creators. So, get stuck in.

CAST YOUR VOTE

In Episode 78, you’ll find…

3:25 – Why writers need to get comfortable with numbers

8:09 – ‘Why is maths so scary?’ with special guest, Lucy Rycroft-Smith

14:30 – Why we shouldn’t think about maths as ‘right’ or ‘wrong’

17:14 – What is “mathwashing”, and why should marketers avoid it?

21:00 – How percentages can mislead our readers (and complicate our copy)

28:00 – Lucy’s special three-part percentage challenge

Read more about maths for B2B marketing…

Resources Lucy mentioned in this episode include:

Send us your praise, criticism, Christmas cards, favourite cracker jokes…

Contact us through @radixcom on Twitter or [email protected] (if you really want to make David’s day, send us a voice memo).

How to listen…

Credits

Podcast editing and music by Bang and Smash

Podcast 72: stop telling B2B marketers to be “brave”

“B2B marketers need to be braver.”

It’s a statement we hear pretty often, not least from Martech brands and content marketing experts. But in reality, creating stand-out B2B content is rarely as easy as just doing something brave (though there are a few risks you should definitely take).

B2B marketers are often restricted by arcane guidelines, conservative stakeholders, interfering bosses, and time-sucking tech. And when you’re struggling with all that, getting blamed for lacklustre content feels frankly a trifle unfair.

It’s a frustration that’s been on our minds for a while, so we knew it needed to be discussed on the podcast. And who better to weigh in on the subject than B2B marketing colossus Maureen Blandford – VP of marketing for the event fundraising tech firm Givesmart.

Bravery is not the answer

Most B2B content is a bit rubbish. (OK, as writers of B2B content, it’s a bit rich for us to make this claim. But it’s true, and Maureen agreed.)

The solution isn’t to start getting riskier with content willy-nilly, or to make radical changes in the type of content you produce. Instead, Maureen gave us two key tips that most B2B marketers actually can do:

1. Get out there with your salespeople

Go into the field with your salespeople and interact with the customers you’re writing for. Even if it’s just listening to their phone calls.

“Generally, what resonates with targets is their own words. Particularly in a complex sale, I need marketing to behave in the way great sales people do. Bubble up pain points, ask the customer questions.” – Maureen Blandford

2. Talk to your peers

Maureen says B2B marketers are fed the idea that they have a horrible gap in their strategies, and buying the right technology or visiting the right conference will fix this. It won’t.

Instead, talk to your peers in similar industries and see how they’re approaching their B2B content. Building informal relationships is the easiest way to get genuine value into content as you begin to understand what customers care about.

Listen to find out more

You’ll find plenty more practical tips in the podcast, as we discuss:

  • What’s stopping B2B marketers from creating their best content
  • What needs to change before marketers can become ‘braver’
  • What B2B marketers can do in the meantime to make their content better

(And you’ll hear Maureen get a tad sweary as she calls out the Martech brands and content experts behind all this drama.)

Want some great content tips? Join our webinar!

Conveniently, our first ever webinar tackles just this topic.

“Five terrifying risks you should definitely take with your B2B content” will be on Wednesday 5th June, at 4pm UK time (11am ET).

This has now finished.

(Spoiler: we won’t be telling you to be braver. Just sharing some sensible, calculated risks that make a difference.)

Want to be on the next “Good Copy, Bad Copy”?

What do you think… is Maureen on the money with her criticism? Contact us through @radixcom on Twitter or [email protected] (the best thing you can do is send us a voice memo).

How to listen

Credits

Podcast editing and music by Bang and Smash.

Want to hear more from Maureen? Follow her on Twitter, and head over to the Givesmart website to see all the great work she does.

Podcast 70: how to write B2B copy for engineers

One of the greatest challenges a B2B copywriter often faces is writing for a new audience. Vocabulary, tone, expectations, pain points, turn-ons, turn-offs…

Whether you’re creating a though-leadership blog for tech-hungry IT leaders, or a series of laidback podcasts for refrigeration engineers, there’s a lot to think about.

That’s why for our 70th (!) episode of Good Copy, Bad Copy: the B2B copywriting podcast, we’re joined by Lasse Lund, copywriter and content marketing consultant at Danfoss Cooling, to discuss writing all things engineering – as well as his own journey into the strange world of B2B copywriting.

Technical, engineering content… for a worldwide audience

A Danish native raised in the States, Lasse offers great insight into what it takes to write ‘definitive’ English-language copy for a global and culturally diverse engineering audience. And why writing for engineers is, in theory, a game of two halves: the technical and the business.

Also in this month’s episode:

  • Technical editing tips to make localisation easier
  • The value of reading niche technical publications
  • How to not alienate marketing-averse engineers

More on B2B’s “Gender Say Gap”

Before we sign off, we’d like to thank everyone for the inspiring feedback we received following last month’s podcast on the Gender Say Gap. We’ve never had a response like it.

So, Bisma Hashmi, Barry Whittle, Roberta de Lima, Caroline Robinson, Daryl Newman, Anna McLoughlin and everyone else who liked, commented, shared or emailed… thanks. It’s good to know you care about this too.

(Thanks once again to the brilliant Claire Mason of Man Bites Dog for bringing this important issue to our attention; we’re sure it’s something we’ll revisit.)

Add your voice to the podcast

We love getting your comments, questions and ideas. Contact us through @radixcom on Twitter or [email protected] (you can even email us a voice memo, if you like).

How to listen

Credits:

Podcast editing and music by Bang and Smash

Podcast 38: Got content? B2B Marketing Summit 2016 takeaways

For one day in June, The Business Design Centre in London was filled with some of the most experienced and interesting minds in business to business marketing. And we were lucky enough to be there.

With keynote speeches from Joe Pulizzi and Carlos Hidalgo, plus five different session streams: what did we learn at the B2B Marketing Summit?

In this episode of Good Copy, Bad Copy, David, George and I share our personal highlights and favourite B2B content marketing and copywriting takeaways from the likes of Bray Leino, Danfoss, Earnest, OmPrompt, Octopus Group and DSM (you’ll find the video David mentions here).

Listen now to hear us woefully mispronounce various names (sorry!) – and also find out:

  • Why more content doesn’t mean good content
  • How dynamic/intelligent content is still the future
  • What you need to ask before starting a project
  • Why SMEs don’t appreciate being patronised by B2B brands
  • … and more

Download the episode here (right-click and “save as” to download). Or listen in the player at the top of the page.

You can subscribe to the podcast on iTunes here.

Alternatively: add our RSS to your preferred podcast player.

Music by Industrial and Marine.

Podcast 37: The battle to stop B2B content from going to waste

A staggering amount of B2B content goes unused after it’s been produced:

In this episode I’m joined by Fiona Campbell-Howes, Radix’s founder, and David McGuire, Radix’s Creative Director, to examine what leads to content waste and if there’s anything you can do to stop it.

Listen now to find out:

  • How a lack of review time can lead to B2B content getting benched
  • Why it always seems to be the work you like most that disappears
  • The effect strategy changes can have on publishing content
  • Why delays gaining permission from third parties can stop publication altogether
  • What editorial can do to reduce waste
  • … and more

Download the episode here (right-click and “save as” to download). Or listen in the player at the top of the page.
You can subscribe to the podcast on iTunes here.

Alternatively: add our RSS to your preferred podcast player.

Music by Industrial and Marine.

Podcast 32: How to write a top-notch B2B landing page

A great landing page is one that spurs the visitor to take action: register for a report, sign up for a free trial or request a product demo.

As such, they’re cornerstones of digital marketing strategy, generating leads, taking names, and generally showing marketers who’s interested in what.

But to be really successful, a landing page has to be persuasively written from start to finish – and getting the copy right is no easy task.

In this episode of Good Copy, Bad Copy, seasoned copywriters Fiona Campbell-Howes and David McGuire discuss how to write a top-notch landing page for your B2B website.

Listen now to find out:

  • What a landing page needs to do
  • How to get the copy right
  • Copy pitfalls to avoid
  • What makes a compelling call to action
  • … and more

Download the episode here (right-click and “save as” to download). Or listen in the player at the top of the page.

You can subscribe to the podcast on iTunes here.

Alternatively: add our RSS to your preferred podcast player.

Music by Industrial and Marine.

Podcast 31: How to use an editorial board to drive B2B content creation

The biggest challenge for 60% of B2B content marketers?

According to the latest study from CMI/Marketing Profs, it’s producing engaging content.

It’s a top concern for brands in the earlier stages of running a content marketing programme and still ranks highly for those with established regimes.

Content that engages your audience can be difficult to produce, even with a written content strategy. So what can you do to ensure you not only produce content on a regular basis, but that it’s of a quality and usefulness your audiences will appreciate?

You could start by setting up an editorial board. Borrowed from the world of journalism, editorial boards involve regular meetings between stakeholders and copywriters to discuss ideas, prioritise content pieces and plan their creation.

But how do you run an editorial board and make sure it succeeds?

In this episode of Good Copy, Bad Copy, Fiona and I discuss how an editorial board works and how you can use the model to create a regular flow of relevant, engaging content.

Listen now to find out:

  • Who should be on your editorial board
  • How the editorial board process works
  • The tools you need to organise it
  • What challenges you may face and how to overcome
  • … and more

Download the episode here (right-click and “save as” to download). Or listen in the player at the top of the page.

You can subscribe to the podcast on iTunes here.

Alternatively: add our RSS to your preferred podcast player.

Music by Industrial and Marine.

Further reading

5 essential stats from CMI’s 2016 B2B content marketing report

Editorial Calendars: why you need one and how to make one in Trello

Slideshare: 9 ways B2B marketers can kick ass at copywriting

Podcast 30: How to fire up your writers to create brilliant copy

During his keynote at this month’s Content Marketing World, Convince and Convert’s Jay Baer discussed the importance of passion in content marketing. He went on to say that:

“Passion is the differentiator, more so than any tactic. It will set you apart.”

And Velocity Partners’ Doug Kessler explained at this year’s B2B Summit – during his talk Stop Creating Crap: 10 reasons your content isn’t very good but could be – that one of the ways to produce great content is to fill your writers with enthusiasm.

In B2B, 70% of marketers are producing more content marketing now than they did in 2013, but content alone won’t move the needle. What’s going to make brands stand out is content that is truly great. Content fuelled by passionate, convincing copy that drives people to take action.

So how can you ensure your copywriters approach a blog post about your latest product with the same fervour as they would their own novel or personal blog?

In this episode of Good Copy, Bad Copy, I’m joined by Fiona to discuss what B2B marketers can do to help their copywriters find the inspiration they need to write outstanding content.

Listen now to find out:

  • Why great copy starts with a fired-up writer
  • What’s stopping your copywriters getting excited about your brief
  • 4 ways marketers can inspire writers to create outstanding copy
  • Hallmarks of a project created with passion
  • … and more

Download the episode here (right-click and “save as” to download). Or listen in the player at the top of the page.

You can subscribe to the podcast on iTunes here.

Alternatively: add our RSS to your preferred podcast player.

Music by Industrial and Marine.

Header image adapted from “IMG_1743” by John Martinez Pavliga, under a Creative Commons Attribution 2.0 Generic license.

Editorial boards in B2B content marketing: a beginners’ guide

What is an editorial board and why would you want one?

In B2B marketing, editorial boards are an approach to help marketers consistently create content that engages with the needs and interests of their audiences.

The board is a regular meeting between marketing, sales, content creators, senior and sometimes C-level stakeholders – all with an interest in creating content for your organisation. It’s also a great way to field information from people who have regular contact with existing and potential customers, and generally come up with content ideas.

Did you know that 60-70% of B2B content goes unused? Editorial boards are a great way of getting team buy-in and reducing content waste, because both sales and marketing have a hand in creating content.

And if you don’t have a content strategy?

Research has found that 68% of B2B brands don’t have a documented content marketing strategy. They know the value of content, know they need to be creating content on a regular basis, but they don’t have a documented content strategy as such.

We always encourage you to have a documented content strategy. But if you don’t have one: an editorial board is a way to have a governance process in place to make sure content is happening and that it is the right content.

With an editorial board you can:

  • Generate content ideas
  • Decide on content that fits the brand and audience’s needs
  • Make sure content fits your brand’s themes
  • Check that all of your audience personas are having content tailored to them
  • Get content approved quickly and smoothly
  • Stops random acts of content
  • Review content that is and isn’t working

5 essential steps to running a successful editorial board

Here’s five rules to keep your editorial board in order:

1. Set a time and place

Keep a regular meeting slot for the editorial board. A thirty minute meeting or conference call once every two weeks is how we’ve run editorial boards here at Radix and with clients. You can run it more frequently than this, but any less and you’ll lose the ability to act quickly on ideas and information on how well different pieces of content are performing.

2. Bring your key players

During your meetings, ensure you have:

  • A marketer: so that content ideas can be checked against strategy and message
  • A head of sales or sales representative: they have the customer insight that will let you know what content is missing and what customers want or need
  • A content writer: from the meeting they’ll be able to garner important background information to produce the content

And if they’re available:

  • Senior and C-Level team members

Senior and C-Level team members are great to have on editorial board meetings. They’re the ones with the vision of where the organisation is going and what the customers are looking for at the highest level.

If your business relies heavily on partners, you may also want to bring in your head of alliances, as they’ll have insight to share from the partners who are selling your products.

3. Review content – find out what’s working and what isn’t

It’s really important to stay on track and review created content. You need to make sure it’s doing its job and you’re seeing value from it. The whole aim is to create content that is appreciated and useful – engage the audience so that it gets the results that you need.

An advantage of having these meetings is that you can act quickly on trends that are happening with your content and your customers.

4. Listen to the team

Editorial boards aren’t just for planning: they’re good for idea generation too, enabling participants to bounce ideas around. Ideas spawn ideas and you will end up with a richer variety of content, more so than if it was just one or two people coming up with ideas.

These are people who will have been reading around key topics, talking to customers and heading to events – so they have a lot of relevant current knowledge to draw upon.

5. Have an editorial calendar

An editorial calendar allows everyone involved in the editorial board to see what content ideas are being worked on and when they’re likely to be completed or if any issues have arisen. You can divide up the calendar by theme, so you can easily check if you’re producing content around all of your key themes, or if you’re focusing on one at the expense of others.

The calendar can be put together in something as simple and as easily accessed as a Google Sheet. It should be updated after each meeting and when progress with content has been made.

The calendar should at least show:

  • Content ideas and how they fit to themes and personas
  • What actions are being taken on the ideas
  • Who is writing the content
  • What format it is being written for
  • Due date for completion

A typical editorial board meeting

If this isn’t the first meeting, you look at how the content you’ve previously produced is performing, and then look at the content ideas that you’ve got in your editorial calendar. Based on reports on how content is doing, you can prioritise content ideas accordingly, planning content for the next couple of weeks.

You can also look at anything that’s gotten stuck in the creation process. Ideas can be discussed and everyone can feedback into these ideas and either approve them or not. The calendar is updated after the meeting.

Do you have experience to share?

We’ve used editorial boards to good effect with our clients and for our own marketing, and find they really help to create a regular flow of original, high-quality and relevant content. If you run an editorial board for your organisation or your clients, we’d love to hear your experiences and tips for getting the most from them.  Let us know in the comments.

Advice

Want more B2B content marketing and copywriting insights? Sign up for our monthly newsletter.

Resources

B2B editorial calendar template

Podcast: How to use an editorial board to drive B2B content creation

Editorial Calendars: why you need one and how to make one in Trello

B2B Content Marketing Strategy Checklist