Podcast 39: What’s so hard about writing engaging B2B marketing content?

If you haven’t heard already: producing engaging content is the top challenge for 60% of B2B content marketers. The issue is right up there with measuring the effectiveness of content marketing, and just being able to consistently produce enough good content to go into marketing and sales funnels.

Like our founder, Fiona Campbell-Howes, pointed out in B2B Marketing’s Content Marketing Benchmarking Report 2015:

Creating engaging content is a pressure that’s only going to intensify for marketers – especially as the brands with big budgets plough more of their cash into New York Times-style newsrooms and Hollywood-grade videos.

Here at Radix, this is a challenge we have to overcome every day. So in this episode of Good Copy, Bad Copy, Fiona, David and I share our thoughts on why it can be tough to produce engaging content and share our secrets on exactly how we do it.

Listen now to find out:

  • Why good content starts with a good brief
  • The importance of giving your audience something of value
  • Why the way you feel about your project can make or break the results
  • How creating content for the sake of content kills engagement
  • … and more

Download the episode here (right-click and “save as” to download). Or listen in the player at the top of the page.

You can subscribe to the podcast on iTunes here.

Alternatively: add our RSS to your preferred podcast player.

Music by Industrial and Marine.

Related listening/reading

This Old Marketing episode 139: Most brands failing at customer experience

The attention economy and the demise of the middle ground

Podcast 38: Got content? B2B Marketing Summit 2016 takeaways

For one day in June, The Business Design Centre in London was filled with some of the most experienced and interesting minds in business to business marketing. And we were lucky enough to be there.

With keynote speeches from Joe Pulizzi and Carlos Hidalgo, plus five different session streams: what did we learn at the B2B Marketing Summit?

In this episode of Good Copy, Bad Copy, David, George and I share our personal highlights and favourite B2B content marketing and copywriting takeaways from the likes of Bray Leino, Danfoss, Earnest, OmPrompt, Octopus Group and DSM (you’ll find the video David mentions here).

Listen now to hear us woefully mispronounce various names (sorry!) – and also find out:

  • Why more content doesn’t mean good content
  • How dynamic/intelligent content is still the future
  • What you need to ask before starting a project
  • Why SMEs don’t appreciate being patronised by B2B brands
  • … and more

Download the episode here (right-click and “save as” to download). Or listen in the player at the top of the page.

You can subscribe to the podcast on iTunes here.

Alternatively: add our RSS to your preferred podcast player.

Music by Industrial and Marine.

Podcast 35: Three kinds of B2B marketing content you’re probably missing

As long ago as 2011, Joe Pulizzi pointed out that inbound marketing alone isn’t enough for content marketing to deliver its full value.

More recently, B2B agencies have been lining up to put the boot into the funnel as a metaphor for your customers’ buying process. Velocity Partners called it a poisonous metaphor, Octopus Group suggested it’s actually more of a pretzel and – possibly most fun of all – Workbrands suggested it’s really a water park.

But still, content marketers seem keen to map their marketing assets to stages of the traditional funnel: TOFU, MOFU and BOFU. What else should we be writing, how should we really see the funnel, and what does it all mean for B2B copywriting?

In this episode of Good Copy, Bad Copy, Radix’s MD Fiona Campbell-Howes and I expand on my recent blog post about addressing these missing parts of the funnel, and discuss:

  • Why people are questioning the funnel
  • The importance of PREFU, REFU and POFU content
  • Account-Based Marketing, and what it means for B2B writers
  • Whether anyone would actually want to eat an octopus pretzel
  • … and more.

Download the episode here (right-click and “save as” to download). Or listen in the player at the top of the page.

If you like, you can subscribe to the podcast on iTunes here, or alternatively add our RSS to your preferred podcast player.

Our music is by Industrial and Marine …and if you’d like to try an octopus pretzel, there’s a recipe here (full disclosure: it doesn’t actually contain octopus).

Podcast 33: The changing face of B2B blogging

For B2B brands, blogs are the third most popular content marketing tactic, used by 81% of B2B organisations.

More than 50% of B2B organisations rate business blogs as an effective content marketing tactic, but are brands using blogs to their full potential?

In 2015, Radix saw a huge surge in the number of blog posts requested by clients. These pieces of content are more thought out and detailed compared to briefs from three years ago. The latest studies are showing that longer, more detailed blog posts get more shares and hits, so we expect to see clients commissioning longer blog posts this year.

In this episode of Good Copy, Bad Copy, I’m joined by Radix founder Fiona Campbell-Howes to discuss the anatomy of today’s top blog posts.

Listen now to find out:

  • Why the top-performing blog posts are getting (much) longer
  • How platforms like LinkedIn Pulse are affecting business blogging
  • What company blogs mean for website SEO
  • What’s involved in researching and writing B2B blog posts
  • What makes for a more shareable blog post
  • … and more

Download the episode here (right-click and “save as” to download). Or listen in the player at the top of the page.

You can subscribe to the podcast on iTunes here.

Alternatively: add our RSS to your preferred podcast player.

Music by Industrial and Marine.

Related reading

The Anatomy of a Shareable, Linkable & Popular Post: A Study of Our Marketing Blog

Buzzsumo: BuzzFeed’s Most Shared Content Format Is Not What You Think

Podcast 31: How to use an editorial board to drive B2B content creation

The biggest challenge for 60% of B2B content marketers?

According to the latest study from CMI/Marketing Profs, it’s producing engaging content.

It’s a top concern for brands in the earlier stages of running a content marketing programme and still ranks highly for those with established regimes.

Content that engages your audience can be difficult to produce, even with a written content strategy. So what can you do to ensure you not only produce content on a regular basis, but that it’s of a quality and usefulness your audiences will appreciate?

You could start by setting up an editorial board. Borrowed from the world of journalism, editorial boards involve regular meetings between stakeholders and copywriters to discuss ideas, prioritise content pieces and plan their creation.

But how do you run an editorial board and make sure it succeeds?

In this episode of Good Copy, Bad Copy, Fiona and I discuss how an editorial board works and how you can use the model to create a regular flow of relevant, engaging content.

Listen now to find out:

  • Who should be on your editorial board
  • How the editorial board process works
  • The tools you need to organise it
  • What challenges you may face and how to overcome
  • … and more

Download the episode here (right-click and “save as” to download). Or listen in the player at the top of the page.

You can subscribe to the podcast on iTunes here.

Alternatively: add our RSS to your preferred podcast player.

Music by Industrial and Marine.

Further reading

5 essential stats from CMI’s 2016 B2B content marketing report

Editorial Calendars: why you need one and how to make one in Trello

Slideshare: 9 ways B2B marketers can kick ass at copywriting

Podcast 28: Telling B2B stories, wrestling with emotion and writing for intelligent content

If you are new to Good Copy, Bad Copy: welcome. This month is a highlights episode and is a good place to jump on. I’ll be looking back at some of the best discussions and content creation advice we’ve had on the podcast over the past year.

Creating engaging content is the top issue for many UK businesses and B2B brands in North America. Over 50% of marketers, on both sides of the Atlantic, cite it as their top concern when creating content. This challenge is reflected in the demands placed on copywriters working in B2B marketing.

On our podcast, we do our best to discuss issues affecting B2B copywriters, especially those who specialise in writing for enterprise technology brands. Here at Radix we also often find that we’re wrestling with content formats that are not mainstream, but could be about to make it big. Writing engaging content is one of our top concerns.

Listen now to hear about:

  • How to use storytelling in B2B copy
  • Using comic strips and books in content marketing
  • What is means to bring emotion to copy
  • Keeping content fresh and how to repurpose existing content
  • Intelligent content and what it may mean for copywriters

Download the episode here (right-click and “save as” to download). Or listen in the player at the top of the page.

You can subscribe to the podcast on iTunes here.

Alternatively: add our RSS to your preferred podcast player.

Music by Industrial and Marine.

The full episodes from this episode

Storytelling in B2B, the final frontier

Bringing comics to B2B marketing

Using emotion in B2B copy

Five smart strategies to freshen up your B2B content

Doug Kessler talks intelligent content and copywriting

Header image adapted from Headphone Kitty by Jaap Joris, used under a Creative Commons Attribution 2.0 Generic license.

Podcast 29: How we made an entire board game based on one blog post

In Epic Content Marketing, Joe Pulizzi talks about the task facing marketers as they fight to gain the attention of their audience: a.k.a. “breaking through the clutter”. It’s a big task, and it’s becoming harder each day.

It takes a lot of creativity and perseverance to make something that’s more than just noise being blasted at your audience. To make something that not only conveys the messages a brand wants to impart, but is also something that audiences will want to interact with.

Facing up to these challenges, we created Funnel! – a board game that focuses on the role of copy in content marketing.

In this episode of Good Copy, Bad Copy, I’m joined by Steve and George to discuss how we made Funnel! here at Radix.

Listen now to find out:

  • Why we wanted to make a board game
  • The importance of sharing ideas
  • How you don’t have to be a geek to make a board game
  • What it takes to whittle down game mechanics into something elegant
  • … and more

Download the episode here (right-click and “save as” to download). Or listen in the player at the top of the page.

You can subscribe to the podcast on iTunes here.

Alternatively: add our RSS to your preferred podcast player.

Music by Industrial and Marine.

Want an even more detailed look at the making of Funnel!? Then check out Steve’s blog post.

Editorial boards in B2B content marketing: a beginners’ guide

What is an editorial board and why would you want one?

In B2B marketing, editorial boards are an approach to help marketers consistently create content that engages with the needs and interests of their audiences.

The board is a regular meeting between marketing, sales, content creators, senior and sometimes C-level stakeholders – all with an interest in creating content for your organisation. It’s also a great way to field information from people who have regular contact with existing and potential customers, and generally come up with content ideas.

Did you know that 60-70% of B2B content goes unused? Editorial boards are a great way of getting team buy-in and reducing content waste, because both sales and marketing have a hand in creating content.

And if you don’t have a content strategy?

Research has found that 68% of B2B brands don’t have a documented content marketing strategy. They know the value of content, know they need to be creating content on a regular basis, but they don’t have a documented content strategy as such.

We always encourage you to have a documented content strategy. But if you don’t have one: an editorial board is a way to have a governance process in place to make sure content is happening and that it is the right content.

With an editorial board you can:

  • Generate content ideas
  • Decide on content that fits the brand and audience’s needs
  • Make sure content fits your brand’s themes
  • Check that all of your audience personas are having content tailored to them
  • Get content approved quickly and smoothly
  • Stops random acts of content
  • Review content that is and isn’t working

5 essential steps to running a successful editorial board

Here’s five rules to keep your editorial board in order:

1. Set a time and place

Keep a regular meeting slot for the editorial board. A thirty minute meeting or conference call once every two weeks is how we’ve run editorial boards here at Radix and with clients. You can run it more frequently than this, but any less and you’ll lose the ability to act quickly on ideas and information on how well different pieces of content are performing.

2. Bring your key players

During your meetings, ensure you have:

  • A marketer: so that content ideas can be checked against strategy and message
  • A head of sales or sales representative: they have the customer insight that will let you know what content is missing and what customers want or need
  • A content writer: from the meeting they’ll be able to garner important background information to produce the content

And if they’re available:

  • Senior and C-Level team members

Senior and C-Level team members are great to have on editorial board meetings. They’re the ones with the vision of where the organisation is going and what the customers are looking for at the highest level.

If your business relies heavily on partners, you may also want to bring in your head of alliances, as they’ll have insight to share from the partners who are selling your products.

3. Review content – find out what’s working and what isn’t

It’s really important to stay on track and review created content. You need to make sure it’s doing its job and you’re seeing value from it. The whole aim is to create content that is appreciated and useful – engage the audience so that it gets the results that you need.

An advantage of having these meetings is that you can act quickly on trends that are happening with your content and your customers.

4. Listen to the team

Editorial boards aren’t just for planning: they’re good for idea generation too, enabling participants to bounce ideas around. Ideas spawn ideas and you will end up with a richer variety of content, more so than if it was just one or two people coming up with ideas.

These are people who will have been reading around key topics, talking to customers and heading to events – so they have a lot of relevant current knowledge to draw upon.

5. Have an editorial calendar

An editorial calendar allows everyone involved in the editorial board to see what content ideas are being worked on and when they’re likely to be completed or if any issues have arisen. You can divide up the calendar by theme, so you can easily check if you’re producing content around all of your key themes, or if you’re focusing on one at the expense of others.

The calendar can be put together in something as simple and as easily accessed as a Google Sheet. It should be updated after each meeting and when progress with content has been made.

The calendar should at least show:

  • Content ideas and how they fit to themes and personas
  • What actions are being taken on the ideas
  • Who is writing the content
  • What format it is being written for
  • Due date for completion

A typical editorial board meeting

If this isn’t the first meeting, you look at how the content you’ve previously produced is performing, and then look at the content ideas that you’ve got in your editorial calendar. Based on reports on how content is doing, you can prioritise content ideas accordingly, planning content for the next couple of weeks.

You can also look at anything that’s gotten stuck in the creation process. Ideas can be discussed and everyone can feedback into these ideas and either approve them or not. The calendar is updated after the meeting.

Do you have experience to share?

We’ve used editorial boards to good effect with our clients and for our own marketing, and find they really help to create a regular flow of original, high-quality and relevant content. If you run an editorial board for your organisation or your clients, we’d love to hear your experiences and tips for getting the most from them.  Let us know in the comments.

Advice

Want more B2B content marketing and copywriting insights? Sign up for our monthly newsletter.

Resources

B2B editorial calendar template

Podcast: How to use an editorial board to drive B2B content creation

Editorial Calendars: why you need one and how to make one in Trello

B2B Content Marketing Strategy Checklist

When is thought leadership NOT thought leadership?

According to Forbes, thought leadership is “grossly indulgent slang for plain ol’ expertise”. Ouch.

Is that fair? Maybe. Marketers (content marketers in particular) do like shiny new jargon – and it’s not like expertise is ever a bad thing to demonstrate.

But here’s the sticking point – content is all too often framed as thought leadership, when it’s anything but. For us, thought leadership means stuff that’s original and compelling, and rests on the cutting edge of a discussion.

Or the head of Radix’s copy team, Matt Godfrey, wryly put it:

“If you haven’t put any thought into it, it’s not a thought. And if it’s not on the vanguard, on the tip of the point of the spear, it’s not leadership – it’s just waffle.”

No thought… and precious little leadership

But when does thought leadership become, well, not thought leadership? And when is a ‘hot take’ just a thinly veiled cry of ‘me too, me too’?

Look close enough, and you’ll see this fluff everywhere. The same arguments, the same stories, the same opinions. It’s essentially content marketing churnalism.

And your audience thinks so, too.

In 2016, Grist surveyed over 200 senior executives from FTSE 350 companies for a “definitive” look at the subject of thought leadership. It’s a good read, and a rare insight into why certain content does and doesn’t work, and what an executive audience looks for in a thought leader.

Here’s a choice cut from the survey: when asked what they dislike most about existing content online, executives cited content as:

  1. Too generic – not directly relevant to me (63%)
  2. Lacking original insight or ideas (58%)
  3. Promoting the adviser rather than addressing my problems (53%)

Our creative director, David McGuire, thinks the problem’s in the term itself:

“For a lot of marketers, ‘thought leadership’ has become a catch-all phrase for self-indulgent content that doesn’t fit anywhere else. It’s like the usual rules of value and customer-centricity don’t apply – when in reality, they’re more relevant than ever.”

The search engine echo chamber

But faux-leadership content doesn’t just stem from brands wanting to get in on a conversation without having anything meaningful to say. There’s a technical incentive too. SEO.

If a content marketer is under pressure to match a competitor blow-for-blog on a certain Google keyphrase, then of course there’s a temptation to regurgitate content and ideas. And while the resulting content may still have merit to those unaware of other sources, it is anything but ‘thought leadership’.

If it’s not new and exciting, then you’re just adding to the noise.

How to do thought leadership well

But let’s not dump thought leadership in the bin just yet. Because when it’s done well, it really can add value, shed new light, and guide an industry in a whole new direction.

So, what does good thought leadership look like?

Typically, consulting firms such as Cognizant and Accenture do a strong job delivering original perspectives on the latest market trends. Whether it’s deep diving into the latest developments in healthcare AI, or exposing the hidden value of risk in banking – they tend to offer something fresh and relevant to their readers and clients.

(Heck, Cognizant won an award in 2017 for ticking all these boxes with their financial services campaign: ‘Blockchain: Thought Leadership Driving Action and Results’. That blog netted them over 150,000 views alone.)

There are lessons we can learn from firms like these. Do your research. Monitor your competitors, but don’t ape their content. And know your audience inside out.

The point is, good B2B thought leadership is not easier than other content. It takes effort, discipline, resources, and time; there are no short cuts.

But are the results worth the investment? Absolutely.

B2B Content Hall of Fame: how CB Insights created a God-tier newsletter

As a B2B technology copywriter, I regularly part with my email address in return for the chance to look at a research report, eBook – whatever I need to add depth and credibility to the content I’m writing.

The result is an inbox swimming with newsletters from every tech field and industry. (Yes, I know I should systematically unsubscribe. Just like I know I should make myself lunch, instead of hitting Nemo’s.)

Unless they’re relevant to what I’m working on at the second they arrive, most of these newsletters are terminated on sight. But there’s one exception. The newsletter from CB Insights.

I’ll leave that newsletter be. And then, when a brief gets delayed and I find myself with a spare ten minutes, I’ll go and find it, and open it up. Sometimes I’ll even right-click and download the pictures. And then turn my screen towards my colleague, and show them an Amazon patent for a flying distribution fortress. Or a wildly inappropriate data visualisation.

And occasionally, even though I’m far from the company’s target audience, they’ll be something of genuine use to me – or anyone working in the tech sector. Like a neat little guide to Bitcoin and blockchain.

It seems I’m not alone in making an exception for CB Insights’ newsletter. Six times a week, it goes out to nearly 370,000 people – a six times its circulation in 2014.

Here are a few things that, IMHO, the CB Insights is getting very right…

It’s not afraid to be edgy.

CB Insights’ subject lines are short and rarely sweet. Here’s a selection from the last few months:

  • your analysts are wasting $25K
  • depressing bar chart
  •  Silicon Valley petting zoo
  • deathless cars
  • 86 page report – FinTech deals boom
  •  Slack is a waste of time
  • Zelda – sooo popular
  • an IoT butt plug
  • AI kills 10 million jobs
  • Peter Thiel loves millennial blood

Make no mistake: CB Insights wants your attention. It’s more important than taste, decency, and sometimes, even relevance.

That said, the newsletter will rarely serve you up clickbait without delivering something at least slightly nutritious in return, even if it’s just a lesson in how not to conduct a survey:

CB Insights’ boldness is understandable, when you consider every bit of frivolity is underpinned by cold, hard a-b (and in this case, c) testing. And that post – go on, click the link, but come back – leads me to another of their strengths…

It shares genuinely useful stuff.

Remember that blockchain guide I mentioned before? It’s far from the only useful content I’ve received from CB Insights. And I’m not even in the company’s target audience.

If you’re a startup or a venture capitalist, you’ll find predictions, patents, and insights into who and what are being mentioned on public company’s earnings calls.

In addition to this home-spun content, you’ll get a well-curated set of articles from around the internet, all teased in the house style – i.e. with lovingly crafted headers such as ‘Tortoises against bot abuse’.

And, if the edition’s attributed to CEO Anand Sanwal, you’ll always receive something even more useful – the reassurance that someone loves you.

It ropes its readers into making the content.

When you’ve an engaged readership in the hundreds of thousands, you’ve a ready-made research group. CB Insights’ newsletter regularly contains bracketed competitions, designed to gauge reader opinion on hot topics. This provides the company with:

  • Fresh newsletter content for a number of consecutive weeks
  • Another reason to open – will your contender have made it into the next round?
  • Fascinating results…

It’s at a massively unfair advantage. The scoundrels…

As professional a producer, aggregator and analyser of data, CB Insights is in an enviable position when it comes to creating compelling newsletter content.

But that doesn’t diminish the company’s achievement. After all, it’s the tactics it uses – its braveness with tone, its faith in testing and optimisation, the way it expertly mixes the valuable with the laughable, the way it weaponises its readership…  – that make its newsletter game so ridiculously strong.

Oh, and the clever bastards have also made sure it’s staggeringly easy to sign up for. (Yes, you probably should.)

Every month, a different Radix copywriter will nominate a piece of B2B writing for our Radix B2B Content Hall of Fame (essentially a compendium of projects we wish we’d worked on), and explain what makes it work. If you’d like to suggest an inductee, please do get in touch.