“How long will it take?” Five factors we consider when quoting for copywriting

As you may know from your own experience, quoting for any kind of project isn’t all about the money. A major component in delivering a job is being realistic about what’s achievable, so you can keep your promises. It’s how your client comes to know they can trust you to deliver.

Of course, it’s important to deliver jobs quickly, but quality is an important part of what we do – it’s what separates us from the content mills (*shudder*). So we have a clearly defined set of questions we need to ask before quoting for a project, which enable us to stick to deadlines, and ultimately, let our clients know exactly what they can expect, and when.

So, what do we look for before we put pen to paper? Here’s five things we consider when quoting for a writing project:

1. How complex is this, really?

We’ve been doing this for more than a decade (and we’re really geeky about our data). So when we get presented with a brief, we can usually work out how much work it’s going to entail at a glance. But there are of course exceptions.

For example, from time to time we get asked to copy edit an existing document (usually written by one of the client’s colleagues). It might need shortening, expanding upon, or something different to copy editing – like proof reading, or a rewrite. My colleague George has put together a great piece to explain the difference.

It’s only natural to take an optimistic view of an existing piece. But if we don’t quote properly for a project, we’re not helping the client. If the piece turns out needing a complete re-write, this could pose a problem when it comes to delivering the work to the agreed schedule. We pride ourselves on never being late, so it’s essential to get right.

The more information we have at the brief stage, the better we’re able to understand the true scope of the job. (And if we ask to see the content you’d like us to copy edit before we quote, this is why.)

2. Yes, we know B2B tech, but do we need a call, or extra research?

We understand enterprise technology; it’s what we write about every day. But that doesn’t mean we’re experts in every field. The nature of the industry means it’s constantly evolving, so we as much as anybody else to keep up with the latest trends and developments.

For some projects, this is pretty straightforward. But if it’s a key piece of content where you really want to add value for your reader, we’ll need to dig a little deeper, and uncover things your audience won’t already know.

This can mean doing extra research, or having a call with product experts – they live and breathe this stuff, so if anyone is going to give us invaluable insight, it’s them. (In fact, it’s so valuable we recorded a whole podcast episode about it.)

3. Who’s our best writer for the job?

One of the real benefits of having ten specialist B2B copywriters in a room is that we each have our own natural strengths. Like anything in life, we have subjects we find more interesting over others and special areas of interest – and our natural writing styles fit certain types of content.

This means we’ll always to try to match the job to the ideal writer and content lead. This can affect the turnaround time slightly, but it also ensures you’re getting a great piece of copy from a copywriter who has a genuine interest in the topic and, what’s more, truly understands what you’re trying to achieve.

The more specialised or important the job, the more essential it is to find just the right blend of interests and style.

4. Can we be certain of delivering quality work on time?

We know you’re busy, and you have deadlines to meet. If a job’s urgent, having 50+ hours of writing time at our fingertips every day means we can usually turn it around.

But like air traffic controllers at a busy airport, our account managers balance this hectic, fast-moving workload with the absolute need to get the job right. They’ll always have a clear, visual grasp of our writing diaries, enabling them to ensure the right writer has time to do the job well.

That’s why we need to receive a project brief, set out the breadth of the project, and understand who’ll write it, and when, before we give you a firm deadline. But once we have, you know we’ll absolutely deliver exactly what we say, when we say, for the price we agreed.

5. Have we allowed enough time for review, and amends?

To make sure you’re completely happy with our work, we factor in up to two rounds of amends as standard in our quotes – as well as our own internal review process.

This gives you the flexibility to question and edit what we’ve produced (within reason) if you need to, so we can refine the piece totally in line with what you want.

Quite often, that time won’t be necessary (especially if we’ve worked hard on the brief), but you’re safe in the knowledge that we’ve factored the time it usually takes into your project schedule – enabling you to confidently forecast your content schedule.

Ultimately, we’ll always be realistic and upfront with you

Getting copy projects turned around quickly is great, but getting them done properly – and reliably –  is even better.

In our experience, clients are much more satisfied with the end result (even if they’re in a hurry for it) when we’re clear about what they can expect, and keep them updated at every stage. That’s why we’ll never overpromise or say yes to a project without reviewing a brief first.

If you like the sound of the way we work and you’re interested to know more, feel free to give us a call on 01326 373592 or email us at [email protected].

(Or if you’d just like to see a copywriting price list, that’s no problem either.)

How to write an awards entry (and win*)

Ah, January. That strange post-Christmas period where B2B copywriters relearn how to juggle briefs like we’re in some kind of crazed copy circus, all while abstaining from things that we love. But hey, at least we’ve got awards season to look forward to.

And entering? Surely all it takes is to read the questions and have a wee gush about how great you are?

If only it was so easy.

Here at Radix towers, we’re flattered to have had our share of success writing clients’ awards entries. (Heck, we’ve even been nominated and won before in our own right, too.) And with deadlines looming, we thought it made sense to share a little of our secret sauce. Anyone can answer a question, but what does it take to actually win?

From our experience, it generally pays to be mindful of the following…

Knockin’ the judges dead (metaphorically, with words)

1. Stay on point.

Typically, you only have so many words to tell the judge why your candidate is so deserving of the award. Wasting time talking about how good Steve is at Magic: The Gathering wouldn’t win any us any favours – so we don’t (we’d need a lot more than 300 words for that, anyway).

Instead, we prioritise what makes our entry so unique, ground-breaking, and interesting – and present it proudly, right at the start. (With persuasive language, in an active voice.)

2. Provide evidence. For everything.

Our clients may love what we do, but if we can’t back up our grandiose claims with cold, hard stats, then we stick to the humble truth. If we are indeed the best (perhaps even the only) specialised B2B tech copywriting agency in the South West, then you can bet we’ll have the data to prove it. Nobody likes a blagger.

Wild, unsubstantiated statements undermine the credibility of everything else in your entry. So if you can’t prove it, don’t say it.

3. Tell a compelling story.

Who wants to read endless lines of self-congratulatory guff? OK, it may be the judge’s job to do exactly that, but let’s cut them some slack. Instead, we tell a compelling story that’ll seize their attention and keep them on our side.

Especially if you know the judging process includes a committee discussion, it pays to have a succinct, powerful “THIS is the one who did THAT”.

Of course, it’s still important to articulate why the candidate is so damn great, so it pays to break it down into a digestible beginning, middle, and end. For example: What objectives were set? How were these objectives met? And what super-amazing things happened as a result?

The judge needs to be able to describe exactly why you should win, in two seconds flat.

4. Mind the marking scheme.

The more we know about how the decisions are made, the better.

Sometimes, it’s obvious. If a question is worth double points, that’s the one where we really set our stall out. Often this means getting tactical; we may be itching to talk about a particularly juicy project, but in many cases, it pays to reserve the big guns for the highest-scoring questions.

If the scoring process is mostly numerical (each answer is scored out of ten, or five) then it’s a question of marginal gains: finding enough relevant things to say in each one, to gain a one-mark edge here or there.

But if it’s a group of people discussing each entry around a table, then it’s wiser to take the best shot as early in the entry as possible. It’s simple behavioural science: if they get a feeling early on that this entry is a good one, they’ll then see every subsequent point as a confirmation.

5. Check, check, and check again…

Slinging a first draft off for consideration may be tempting (gotta hit that deadline), but chances are we’d just secure a fast-track to the recycle bin. At Radix, we value quality – no rush jobs, no jargon, and no wince-inducing typos. It’s not like there are points for good grammar and spelling, but if it comes down to a gut decision, you need to look like a contender.

So we proof, we ask for a second opinion, we proof again… and then maybe (just maybe), we send.

[Editor’s note: it is an inescapable truth that the copywriting gods will now punish us for our hubris, and you’ll spot a typo in this blog post in the next three seconds. We can only apologise; such ancient and mischievous forces are beyond our control.]

The clock is ticking.

Most importantly, you do actually have to meet the entry deadline. (Yes, we know most awards end up extending the deadline “by popular demand” *cough* but you can’t rely on that.)

It’s not uncommon for an awards entry to run to 2,000 words or more. So if it’s going to be good, you do need to book out a fair chunk of time.

(Of course, nobody does… which might just be why a certain B2B copywriting agency finds late January tends to bring a sudden influx of urgent awards entries to write. Having ten writers in a room does mean we can turn things around pretty fast.)

If you have any questions about this post, or you’d like some help from Radix in hitting your own scary deadline, just get in touch at [email protected]

—

* Radix Communications Ltd cannot guarantee that you will win an award. Obviously. But by reading this far you have already won our esteem and our thanks. Well done you.

Podcast 57: how to write up a B2B marketing event

Whether it’s a launch party, industry expo, or dinner gala, B2B marketing events happen every day. To get the greatest mileage out of all their hard work, a marketer will often want a copywriter there to capture the day in beautiful prose.

Sounds easy enough. But as a writer, it’s really easy to get this job horribly, horribly wrong.

In this episode of Good Copy, Bad Copy David, Fiona and I share our dos and don’ts for tackling client events, as well as our own personal event successes and horror stories.

Listen now to discover:

  • Why you should always record an event twice
  • How events can make you a much better writer
  • Why it’s essential to capture the ‘feel’ of an event
  • What every writer needs to know before they set off

…and if you want to read the event copywriting blog post I plug so subtly in the conversation, you’ll find that here.

How to listen

You can download the episode here (right-click and “save-as” to download). Or stream the episode in the player at the top of the page.

(Or you can subscribe to the podcast on iTunes here. Alternatively, add our RSS to your preferred podcast player.)

Credits

Intro and outro music by Industrial and Marine.

How to distil complex subjects into compelling copy – a Radix guide

As B2B tech copywriters, we write about complex products and projects every day. A lot of these subjects have become second nature to us now (just ask us about enterprise mobility or the difference between GLONASS and GPS – I dare you), but they didn’t start that way.

Sometimes, converting a complicated subject into clear, digestible copy can be like translating from a foreign language. But with a little preparation and a good brief, you can help your friendly neighbourhood copywriter to get it right every time.

Here’s how.

1. Give us a clear, relevant brief

I know we bang on about it a lot – in fact, I think I’ve mentioned this on my past two blogs – but providing a good brief is essential to getting a great piece of copy back. This is your opportunity to give us as much information as possible to get up to speed on a topic.

If you have technical documents, videos or just a bunch of informative articles, this is the place to include them. That way, we can have a good look through and learn more about the subject.

But let me take this opportunity to dispel a copywriting myth: giving a comprehensive brief isn’t writing the piece for us – far from it. It’s simply a way to provide us with the resources to start the job. The rest is down to us.

2. Allow time for desk research

As copywriters, we have an incredibly powerful tool at our fingertips (in addition to our creative brains): the internet. This enables us to read around the subject – and also, importantly, to see how your competitors are tackling the same topic, so we can write in a way that stands out.

It’s also vitally important to back up opinions and claims within copy – which is why you’ll find hyperlinked sentences throughout the copy we send. And just like you got taught in school or university, it’s important to go beyond Wikipedia (pro tip: try to find the original source).

Realistically, though, desk research alone will only ever give you a rehash of the opinions already online – rarely adding genuine value for your reader. That’s where a briefing call can make all the difference…

3. Let us talk to an expert

Briefing calls vary wildly, from the client leading the conversations to the copywriter asking a number of their own questions. But in either case, the end result is the same – valuable first-hand insight, direct from a product or subject matter expert. We wouldn’t have got that without the call.

Remember: although we’re B2B tech writers, we don’t live and breathe this stuff like your people do. Yes, we have a good starting knowledge of enterprise tech, but only a real expert can give us the insight to write a really good piece of copy.

As a bonus, they might also give us a personal, subjective point of view that can really help to make your content stand out from the bland, faceless stuff your competitors write – and humanise your brand to boot.

4. Pay close attention to our outline

For larger, more complex projects, outlines are a great way to plan out and summarise what we’re going to write about, before going all the way to a first draft. This gives our clients a good idea of what they can expect, and the opportunity to send back comments and guidance for the writer when they start the piece.

They’re also a great tool for copywriters. An outline allows us to structure the argument, order our thoughts, and set out exactly what the piece is going to say, without writing the entire piece beforehand.

This not only ensures the writer understands the brief – and has all the information they need – but also helps to reduce amends after the first draft. It also avoids scope change early on in the process, which can be both costly and time-consuming for the client.

5. Where possible, use a specialist writing team

Working as a copywriter in a copywriting agency, my most valuable resource is the other writers sat around me. And it’s something I just wouldn’t have access to as a freelancer or working at home.

Combine the 10 writers at Radix, and you’ve got a massive knowledge base on everything to do with B2B technology – so if I’m ever in doubt on a finer point of technology or jargon, I’ll just swing my chair around and ask.

And it works both ways: explaining a subject to colleagues can help us to think – and therefore write – more clearly about it too.

B2B technology for the masses

A wise political campaigner once told me that campaign literature was all about taking broadsheet issues, and melting them down to tabloid format. This is a crude analogy I know, but taking complex and technical ideas, and distilling them down into widely digestible content is the essence of a good copywriter.

If you have the product experts, but sometimes struggle to speak to a wider audience and want to know more, have a chat with us and explore the options.

Podcast 56: 2017 – a content odyssey (witness B2B marketing’s latest evolutionary leap)

The biggest B2B marketing news of the last 12 months? I’d like to say it was the reclassification of case studies as content by CMI and Marketing Profs – after one plucky content writing agency so eloquently called them out for dropping the format from their annual state of B2B content marketing report.

I’d like to say that… but in truth, the forces at play in B2B marketing this year have been even bigger than our ego. We’ve seen:

  • The triumph of quality over quantity (for now)
  • A battle between data-driven content and creativity
  • A new willingness to invest in deeper, longer form content

And with business-to-business content continuing to evolve, whether it’s through technology (here’s looking at you, VR) or legislation (“Give me a G! Give me a D! Give me a P! Give me an R! Give me a massive new challenge for technology to solve!”) 2018 is shaping up to be even more “exciting” than 2017.

Join Fiona, David and I as we discuss the big surprises of the past year in B2B copywriting and marketing, as well as what we really, really hope to see in 2018.

Listen now to discover:

  • How global politics impacted agencies everywhere in 2017
  • What’s going to replace B2B ebooks
  • How account-based marketing could all go Pete Tong
  • What the current increase in blog lengths really means
  • Why VR fits so naturally in the bottom of the funnel
  • …and more

Plus we’ve got expert insights from:

Evelyn van Kelle (SIG)

John Espirian

How to listen >>

You can download the episode here (right-click and “save-as” to download). Or stream the episode in the player at the top of the page.

(Or you can subscribe to the podcast on iTunes here. Alternatively, add our RSS to your preferred podcast player.)

Credits:

Intro and outro music by Industrial and Marine.

How long should a blog be?

Blogs began life as “weblogs:” personal pages people used to catalogue their experiences. An intimate, personal and often raw format, businesses quickly began trying to capture this same kind of energy in their own blogs.

But while you can write about how your day went in a few hundred words, you need a lot more page real estate to get into a meaty business technology topic.

So how long can a business blog be before it overstays its welcome? And how long should a blog be to engage your audience?

How long is a piece of string?

Other B2B content formats tend to have strictly defined layouts and lengths. We all have a rough idea how long an email or social media post can be before it becomes unbearably long. And though many marketers often see white papers and ebooks as interchangeable (here’s a guide to help you tell the difference), the general consensus is that these are longer-form pieces of 1,500 words or more.

But the blog? The blog can be a wide range of lengths – and there’s not a lot of agreement on what kind of word count is best for engaging your audience.

What does the research say?

When it comes to engagement, a quick Google will yield a lot of opinion pieces, articles and scientific-looking tables about what size of post is best.

One type of opinion you’ll see regularly is the idea that in the smartphone age attention spans are too low for you to hold attention after a certain number of words. And it seems the blogging community has taken this message to heart, with WordPress CEO Matt Mullenweg claiming that the average WordPress post is just 280 words long.

So, is brevity the soul of blog engagement? The research would beg to differ.

Buffer Social’s study found that blogs got the best engagement at 1,600 words. Other common stats support long-form blogs as better for engagement, and search ranking:

  • On average, top ranked searches have 2,416 words
  • Long content outperforms short-form posts by 40.54%

Despite the numbers being fairly convincing, Rand Fishkin of Moz says we should be careful about taking this data at face value.

After all, the data leaves a lot of questions unasked. Specifically, when it comes to how different length posts rank in search, we need to ask:

  • What set of keywords does this apply to?
  • Will the keywords I use see similar results?
  • Is correlation the same as causation?

I’ll leave the first two questions to the SEO experts out there, but when it comes to correlation and causation: it’s safe to say there’s very little. While long content may be more engaging and rank higher, it doesn’t do those things just because it’s long. If I wrote the word “blob” 600 times, that would be no more or less readable and engaging than if I wrote it 1,500 times.

The depth-length correlation

Long posts tend to engage and rank better, but that’s not necessarily because they’re long. In general, it’s because longer posts will go into greater depth on a topic and (hopefully) be better researched. And we all know a little research and depth goes a long way to creating better content.

The key is in that depth, though. The longer word count merely allows for it. In fact, I’d go as far as to say word count is only earned once the depth is there. Radix’s own creative director David McGuire hit the nail on the head in a recent LinkedIn post, saying “a longer blog post isn’t necessarily better; it just has more words.”

If you were to chart depth against word count on a poorly drawn WordArt graph, it might look something like this:

To summarise this wonky majesty: if you have a lot of depth, you can have a lot of words without turning your blog into a shallow load of waffle.

It’s time to earn your word count

So, the next time you look at an in-progress blog and ask “is this the right length?”, think first about whether it has the right depth to justify that length.

If you’re just putting out a quick opinion piece on a topic, 400 words may be enough. If you’re really going to town on the research though, give yourself permission to break the 1,500-word barrier.

For more copywriting tips, tricks and blogs of varying length, subscribe to our monthly insights email.

Podcast 55: what did we learn at Copywriting Conference 2017?

Marketers have no shortage of conferences where they can meet like-minded professionals, get inspiration, and spot the latest industry trends. But a conference dedicated to copywriting? That’s not something you see every day.

Attending a conference can sometimes be a risk, as the return on investment’s not always certain. But Copywriting Conference 2017 struck the sweet spot between being informative and entertaining… very entertaining.

In this episode of Good Copy, Bad Copy – and under Emily’s guidance – David, Katy, Ben and I share our impressions of the event and our key takeaways. (Spoiler alert: if you’re here to get the dirty on the bad speakers, there were none. Sorry.)

Listen now to discover:

How to listen >>

You can download the episode here (right-click and “save-as” to download). Or stream the episode in the player at the top of the page.

(Or you can subscribe to the podcast on iTunes here. Alternatively, add our RSS to your preferred podcast player.)

Credits:

Intro and outro music by Industrial and Marine.

Why you should give your B2B copywriters three months off

Last summer, my line manager asked me how much writing I’d been doing. Now, there’s nothing strange there – I’m employed as a B2B copywriter after all.

But he wasn’t checking on my productivity as a key business resource. He was checking that I was writing in my spare time – like I used to, before I started writing for a living.

I said, “Well, no, not as much as I’d like.”

And he said, “Is there anything the company can do to help?”

(Let’s gloss over, for now at least, what a rare and wonderful employer Radix is.) A few months later, the Radix Sabbatical scheme was announced:

  • For every five years with Radix, every employee may take up to three months off to pursue their own interests, on half their monthly salary.

I took my own three months earlier this year. I spent some time in Canada, some in London, and some writing narrative-driven songs in a semi-derelict warehouse on the edge of town.

The benefit to me is clear. But what’s in it for Radix? Why would any creative agency – copywriting or full-service – pay its writers not to come to work? Well, since you ask…

It’s a chance to build loyalty

At Radix, most of us are either copywriters or account managers. But we’re also record reviewers. Podcast creators. Local political party secretaries. YA authors. Jewellers. Semi-professional drinkers. Parents. Coders. International martial arts champions.

For my part, I write songs. I write short fiction. I set the occasional cryptic crossword.

We’re all committed to our jobs, but we’re committed to other things too.

I’m touched that Radix recognises this. And I suspect it’s one of the reasons we’ve only seen a single member of staff leave in our ten-year history.

Here’s my hypothesis – if your business supports its staff in what they want to achieve, they’ll be less likely to just show up for the pay check. They’ll want to support your business back.

And in time you’ll end up with a team of multi-talented people whose individual expertise you can draw on in unexpected ways. You’ll be planning your business’s new podcast, and suddenly realise you’ve the sound-editing skills you need, right there in-house. Or you’ll be looking for new content ideas, and realise you can confidently pitch a TOFU video game.

It’s a chance to improve mental health and productivity

A little while ago, while out on my lunchbreak in Penryn, I bought Zen in the Art of Writing from a local charity shop. I have little time for books on writing, but this one was 50p, and the cover was gloriously lurid, and I have a lot of time for Ray Bradbury.

In his preface, he discusses the profound impact writing – and not writing – can have on a writer’s well-being:

“Not to write, for many of us, is to die. […] If you did not write every day, the poisons would accumulate and you would begin to die, or act crazy, or both. You must stay drunk on writing so reality cannot destroy you […] For writing allows just the proper recipes of truth, life, reality as you are able to eat, drink, and digest without hyperventilating and flopping like a dead fish in your bed.”

I’m lucky to be able to use my writing skills to earn a living. But the writing Bradbury is talking about is self-directed writing. Writing as exploration and analysis. As adventure and escape. The kind of writing Matt was asking me about back at the beginning of this post. And I’m personally very aware of how essential this writing is to my own mental health.

When I have the time and headspace to do it, I’m calmer. I’m more focused. I’m less likely to hyperventilate or flop like a dead fish in my bed. I’m an infinitely better employee.

The Radix Sabbatical gave me a chance to put my own writing back in motion. I’m now a few weeks from completing Mizzle, the first record by my new song-writing project, Cirrhosis of the Zither. I’m also calmer and more focused than I have been in years.

It’s a chance to develop skills

The top floor of the museum of Newfoundland and Labrador is a masterclass in how to respond to a creative brief. I went to the museum in the first month of my sabbatical, judging it to be one of the few tourist attractions in St John’s that wouldn’t be diminished by the ever-present maritime fog.

Climb all the way to the top with, in all likelihood, very little risk of getting distracted by the views, and you’ll find the permanent exhibition Here, we made a home. You’ll learn about the various indigenous cultures of the two ancient islands, and the waves of immigration that have crashed hopefully onto their shores.

And if you’re a writer, you’ll likely be struck by just how intelligently, sensitively, and plain successfully the story is told.

You see, if I’d received this exhibition as a copywriting project, my heart would have sunk through the floor.

Multiple, deeply invested stakeholders? Conflicting perspectives on the messaging? An audience of genuinely anyone? I’d have been steeling myself to do 14 rounds of amends, then watch the project quietly vanish into the black hole that allegedly swallows up at least 60% of B2B marketing content.

But someone’s safely helmed this exhibition all the way to completion. And it’s wonderful. A tour-de-force in careful, optimistic, collective identity building, giving each culture space and attention, and presenting the downsides and upsides of multiculturalism with even, open hands.

Part of its success is due to its design – from the neat way the culture each artefact belongs to is indicated by the colour of its placard, to the walls of video interviews with each culture’s present-day descendants.

But much of the exhibition’s success is due to its use of language. The first-person plural flows throughout the diverse exhibits – at one turn, the word “we” unites an indigenous people, asserting their own, individual heritage; at the next, it unites all the cultures in the province.

It’s a beautiful solution to the challenge of articulating the area’s complex history. The top floor of the museum of Newfoundland and Labrador speaks with many voices, and yet it speaks with one.

All of which is to say – you can learn to do your job better, even when you’re not at work.

Finally, a word to the cynics

Some may still mutter, “That’s all very well, but really – how can any business justify paying its staff even half their salary when they’re not actually there to help it make a profit?”

To such doubters, I would say this. Sure, Radix likes to make a profit. But our priorities are – and always have been – threefold. We also want to create good jobs, and do brilliant work.

These priorities benefit our team. But crucially, they also benefit our clients.

Given the choice between a frustrated, anxious, empty copywriter, and a happy, calm, inspired one, I know who I’d want to write for my business.

Want to stay up-to-date with the Radix blog? We’ve got a monthly copy insights email. Sign up here.

Ed. note: The pic used in this post is from Muddy Beach, Penryn, not the middle of Newfoundland.

Podcast 54: why standout content needs writers *and* experts

Every copywriter knows the feeling of being asked to think up content ideas for clients – and in some cases, developing their whole content strategy. But how much of this planning work should a writer do, who should pay… and, crucially, how much client input do we really need?

Talking to subject matter experts can make the difference between “me too” content and a really standout, original take on a subject. It’s why David rates them among the three people your B2B copywriter definitely needs to meet.

It’s pretty clear that an effective editorial board can transform your content – so why doesn’t this happen as standard? And how can writers and experts work together in a focused way, to get the best results?

In episode 54 of our B2B copywriting podcast, Fiona, David and Emily discuss what it takes to go from good copy to great copy.

Listen now to discover:

  • Why there’s issues around access to subject experts
  • The risks of being cagey with access
  • Standing out from the crowd, and why it’s important
  • How deep insight on a niche topic can make all the difference
  • When copywriters should be relied on for content ideas

How to listen >>

You can download the episode here (right-click and “save-as” to download). Or stream the episode in the player at the top of the page.

(Or you can subscribe to the podcast on iTunes here. Alternatively, add our RSS to your preferred podcast player.)

Credits:

Intro and outro music by Industrial and Marine.

How to become an overnight expert on pretty much anything

Contrary to popular belief, being a B2B technology copywriter isn’t all glamour. Away from the constant accolades, the endless parties and the rapturous attention of an adoring public, your beloved copywriter has a lot to cope with.

When we’re in our enterprise tech comfort zone, life comes easy:

  • A white paper on PaaS integration for data centre managers, you say? No problem!
  • A blog post for HR directors in EMEA on IoT use cases in 5G networks? Piece of cake!
  • A picture book on Lean Startup product development methodologies for under-fives? Hell, yeah!

But when we’re dragged out of that comfort zone by new clients, new tech or new topics, that’s when we have to bring out the big guns.

Here’s a sample of some of the topics I’ve had to learn about from scratch (and fast) for client projects over the last few months:

  • Refined-oil storage facilities
  • 2.5GBASE-T and 5GBASE-T Ethernet standards
  • The global aluminium market
  • Positive pressurisation in electronics enclosures

So how do you get up to speed on seemingly impenetrable topics and quickly turn around an insight-packed, beautifully crafted piece of weapons-grade B2B content? I’m glad you asked…

1: Know what you need to know

First things first: figure out your audience. A decent understanding of the what your readers already know (and what they’ll be thinking about next) will point you in the direction of the stuff you need to know.

As luck would have it, our very own Fiona Campbell-Howes, persona-maven nonpareil, once wrote a rather nifty blog post bursting with red-hot tips on whipping up a quick buyer persona.

Second things second: know your limits. When time is tight, you can’t spend three weeks immersing yourself in every element of the topic – stick to the brief and narrow your research down to:

  • The things you definitely need to know so you don’t come across as a gibbering imbecile when you start writing
  • The things it would be really nice to know so you can sound like you write about this stuff all the time

2: Research fast

Now, I know you’ve all done research before, but this is different. When you’ve only got a couple of hours to find what you need, you have to zero in on the most trusted trade-news sites (the client can point you in the right direction here) and industry analysts for the topic at hand.

It’s important not to fall too far down the rabbit hole, clicking link after link after link in the vain hope of finding a single source of enlightenment. But if you’ve followed step 1 above, you’ll be able to stay focused on finding what you really need.

And remember to keep it current. Set your search parameters so you’re only seeing things from the last 12 months, otherwise you’ll end up quoting crusty old reports predicting trends that have either been and gone or never happened.

One last note on this – don’t panic. You’re not cramming for an exam, you’re trying to find useful knowledge to create a specific piece of content for a specific purpose for a specific audience. Once the client sees the fruits of your labours in the outline, they’ll give you a steer on which points need to be expanded/reconsidered/fired into the Grand Canyon.

3: Phone a friend

When I say “phone”, I mean “bellow across the office at”. And when I say “friend”, I mean “already overstretched co-worker”. But you get the idea.

I’m fortunate that the Radix team is replete with arcane knowledge on areas of technology so obscure that nobody is really sure if they actually exist within the boundaries of space-time. As my colleague George Reith will tell you, for example, “The lore of bit depth quantisation is very deep.”

If you’re not lucky enough to work in an office full of unnervingly geekish folks like George, fear not – I’m willing to bet your social networks are full of people with expertise on all kinds of unlikely topics. So maybe you *could* just phone a friend, after all.

4: Talk to the real experts

This is the bit where you grab your client by the lapels and demand answers.

At the end of the day, when push comes to shove and all’s said and done, the only sure-fire way to get real insight, real fast is to talk to the experts on your client’s team.

The people on the ground who live and breathe this stuff will quickly validate or debunk all that research you just did. And they’ll add unique insights that can enrich your copy and elevate the finished piece into something genuinely valuable for your audience.

Putting copywriters and subject-matter experts together is absolutely critical for creating great B2B content – you neglect it at your peril.

What are you waiting for?

So come on, people! This diem isn’t going to carpe itself – get out there and learn something new.

Or if you’ve got an upcoming campaign on a topic nobody else seems to understand, why not put our skills to the test? Get in touch at [email protected].